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Form of workJob Introduction
Role Purpose
The senior co-ordinator, providing authoritative technical and professional support to the team leader in the operational management, procurement and efficient delivery of safe social care transport. This includes supporting the professional development of a team of social care transport co-ordinators and drivers. Monitoring transport suppliers to resolve contractual and service issues. A lead role in processing transport requests from commissioners on behalf vulnerable people. This involves the planning and co-ordinating of Passenger Transport by optimising the utilisation of the in-house fleet and procuring transport from contractors. Ensuring that services are safe, efficient, sustainable and compliant with statutory regulation and industry good practice.
Main Responsibilities
Day to day supervision and support of the team responsible the efficient processing and co-ordination of requests for social care transport.
Meet the needs of customers and optimise the use of resources in accordance with legislation and council policy by designing, specifying and procuring safe, cost effective and efficient social care transport solutions, this will include both the in-house fleet / drivers, contracted services and volunteers.
Lead responsibility for the safe and efficient day to day operation of Passenger Transport including liaison with commissioners, social worker staff, carers, drivers, transport suppliers and other agencies.
The Ideal Candidate
Degree level academic achievement or equivalent workplace experience.
Proven competence of leading an administrative team within a demanding and busy office environment.
Experience of working in Passenger Transport, logistics or customer services.
Demonstrate an empathetic understanding of the transport needs of vulnerable people and the impact on families.
Excellent customer service and communication skills. In order to establish and maintain effective working relationships with suppliers, colleagues and customers some of whom may be highly emotional or experience communication difficulties.
Strong organisational and analytical skills with the ability to design efficient integrated transport schedules using a combination of local geographic knowledge and resource planning skills.
Strong IT skills with the ability to use common and Passenger Transport specific software.
For an informal discussion about this role please contact david.harrop@bcpcouncil.gov.uk
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website.
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.
