Senior Pension Administrator

Role Summary

If you have pensions experience and are able to demonstrate the following skills, experience and behaviours, then this is a great opportunity for you to join Equiniti and progress. Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operations roles across our business sectors.
We are looking for experienced pensions administrators to join teams in different operational areas, these include Defined Benefits (DB) and Defined Contributions (DC) Schemes and Pensions Payroll teams.

Our Senior Pensions Administrator will be based in our Three Bridges Crawley office supporting a portfolio of high net client(s).

Department Information

As Equiniti win more business and go from strength to strength, so do our needs for experienced Pensions Administrators to grow our teams in our Three Bridges office in Crawley. We've recently put in place a brand new training academy to offer long term career progression and the opportunity to gain professional qualifications.

Core Duties/Responsibilities

Successful candidate will be responsible for the following duties

• Provide administration service to customers, working to agreed targets
• To complete / check casework and provide feedback
• Resolving customer enquiries
• Performing and issuing pension calculations
• Provision of technical guidance to other team members
• Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
• Provide on-the-job coaching to department colleagues
• Carry out projects and ad-hoc activities as determined by the Team Leader

Skills, Capabilities and Attributes

Successful candidate will demonstrate the following experience skills and behaviours:

• Excellent attention to detail and capable of following defined processes and procedures
• Strong communication skills
• The desire to deliver exceptional customer service
• Proven track record of quality, timely delivery
• The ability to develop positive and productive working relationships
• Computer literate with a willingness to learn a variety of systems
• Strong numeracy and literacy skills
• Previous pensions experience is essential

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks