Address
Form of workReporting into the LifeSight Administration Team Leader, you will be actively responsible for LifeSight (LS) project delivery representing a portfolio of workstacks from BAU work to client critical projects.
As a Senior Projects Administrator within LifeSight, you will be making a valuable difference to our fast-growing Pensions Administration business. Alongside your team you will provide a high quality and well-regarded service to our impressive portfolio of clients that include several prestigious and market leading global companies. If you are ambitious, self-driven, a people person and have a can-do attitude you will fit well within our busy working environment.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
This is a broad and challenging role and essential that the successful candidate is flexible whilst maintaining a positive outlook.
The Role
Service Delivery Support
- Contributing to and delivering the LS the portfolio of BAU projects and onboarding.
- Participating in all aspects of projects from the initial request through to completion and handover to production.
- Ensuring project work is undertaken on time whilst adhering to our quality standards.
- Building and maintaining technical, procedural, process and client knowledge.
- Learning to understand the interdependencies between key deliverables.
- Being a point of reference on technical issues, non-standard cases and project related queries.
- Checking and challenging work performed by colleagues, as appropriate and, making sure that the requested work has been undertaken.
- In conjunction with the Team Leader, ensuring that all service level agreements and performance
- standards are achieved.
- Ensuring accuracy of time recording, estimates and billable work in line with the LS charging structure
- With professionalism, developing strong relationships and trust with both external and internal stakeholders such as client account managers, LS Client Relationship Managers (CRMs), technical scrum teams and the broader LS business teams.
Operational Excellence (OpEx)
- Responsible for the adherence to the change, quality assurance and operational excellence frameworks enabling a quality service.
- Continuously seeking to identify areas where the service to clients and members could be improved and communicating findings to Team Leads.
- Identifying side shoring opportunities and assisting with transition and quality control delivery.
- Adherence to the change control process and ensuring accuracy of the process and delivery to time and cost targets.
- Championing the agile way of working and continuous improvement – leading by example.
Team
- Escalating blockers to Teams Leads, as appropriate.
- Training, supporting, and mentoring colleagues, as appropriate, across team.
- Working with your team and the business to create a positive working environment.
- Partnering, collaborating, and contributing to team cohesion and wellbeing, which is paramount.
- Investing in own wellbeing and development, with support from Team Leads.
- Participating and contributing to daily stand ups / huddles, team meetings and retrospectives.
- Deputise in the absence of the Team Leader.
- LS have a one team mentality - team harmony whilst delivering constantly with quality in mind, is key to our values.
The Requirements
- Experience of dealing with DC occupational pension schemes.
- Excellent time management skills with the ability to organise and prioritise own workload and diary manage.
- Customer and quality focused.
- Excellent interpersonal skills to include good written and verbal communication.
- Able to work to a high level of accuracy.
- Experience of coaching and supporting colleagues.
- Enthusiasm and keen to thrive and drive delivery in a busy, demanding and changing environment.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity
Equal Opportunity Employer
