Senior Platform Architect

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The Customer Outcomes Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success. 

• You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions. 
• Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. 
• Provide a variety of architectural knowledge across multiple workflows. 
• Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. 
• Translate goals to outcomes into a customer roadmap. 
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals. 
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications. 
• Manage technical governance, and a delivery operating model and governance. 
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. 
• Support the sales effort by scoping and estimating the engagement and change orders. 
• Be an active contributor of leading practices and expertise related to the ServiceNow platform. 

To be successful in this role you have:

• 8+ years progressive experience as part of a professional services organization; or equivalent education/experience 
• Management consulting experience 
• Creativity with comfort running programs independently within a "startup paced" environment 
• Success driving complex issues through analysis and resolution 
• Industry domain expertise  
• Large program experience leading architecture and design 
• Enterprise architecture experience 
• Cloud application technology experience 
• ServiceNow certifications in aligned workflow 
• Ability to travel 
• Right to work in the UK 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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