Senior Portfolio Manager

Join Our Team as a Senior Portfolio Manager: Elevate Student Living with Operational Excellence!

Are you ready to take charge of a leadership role that goes beyond the ordinary? Homes for Students is seeking an exceptional Senior Portfolio Manager to lead our team of Portfolio Managers, driving operational excellence across student accommodation properties nationwide. If you're a visionary with a passion for shaping outstanding customer experiences, this role is tailored for you! The role is home-based but will require national travel to support your team of Portfolio Managers.

About Us: At Homes for Students, we are dedicated to creating more than just living spaces – we craft memorable homes for students. Our mission is to deliver exceptional living experiences, and we believe that the success of our partners is the key to our success. If you thrive in a collaborative, forward-thinking environment and are passionate about making a positive impact, this role offers an exciting opportunity to lead and shape excellence within our student accommodation properties.

What We're Looking For: We need a trailblazer – someone with proven leadership experience, exceptional communication skills, and the ability to turn challenges into opportunities. As the Senior Portfolio Manager, you will be the driving force behind our commitment to outstanding customer experiences, health and safety, and operational excellence.

Key Responsibilities:

• Lead and manage a team of Portfolio Managers nationally.
• Manage KPI performance with strong, supportive, and inspiring leadership, fostering accountability and ownership.
• Conduct regular 1-1s, setting stretching yet realistic SMART goals and objectives.
• Lead on standards across properties through planned visits, audits, and constructive coaching.
• Foster a culture of continuous improvement, coaching, and training throughout the team.
• Drive high-quality customer-centric service, influencing sales performance and satisfaction.
• Ensure a positive environment that encourages sales, rebooking, and high levels of satisfaction.
• Drive operational excellence, customer satisfaction, and resident experience to maintain and increase Net Promoter Score.
• Support Portfolio Managers with customer satisfaction issues and act as an escalation point for complaints.
• Proactively lead the client relationship, ensuring effective communication and reporting.
• Maintain the central Client CRM database (Pipedrive), recording key client communications, actions, and RAG status.
• Ensure compliance with Health & Safety and Fire Risk Assessment processes.
• Audit property-based processes, including rent collection, debt management, inspections, and financial processes.
• Lead and support the summer turnaround cleaning and maintenance processes and check-in/check-out processes.
• Review competency levels and training requirements within the wider team, managing and developing capability.
• Manage the creation of 'ground-up' annual budget processes with the team of General Managers.
• Manage financial performance of properties through Financial Monthly Reviews and the Annual Budget process.
• Lead the narrative around ESG and support messaging and initiatives within the properties.
• Ensure compliance with ANUK requirements, supporting visits, audits, and assessments.
• Lead and manage health, safety & compliance activities across the property/departments in accordance with relevant legislation.
• Liaise with regulatory authorities as required, in conjunction with the Central H&S Team.

What We Offer:

• Generous holiday package: 25 days, plus bank holidays, for work-life balance.
• Car Allowance to support your commute.
• Bonus Scheme to celebrate your success.
• Enhanced family leave packages for the important things in life.
• Exclusive retail discounts to make your money go further.
• Celebrate your birthday with a well-deserved day off.
• Car leasing scheme for a comfortable commute.
• Cycle-to-work scheme to stay active and eco-friendly.
• 2 charity days per year to make a difference in the community.
• Life insurance for peace of mind.

Next Steps: To apply, review the attached job description and complete the short application form. Deadline for applications is Thursday, 18th January at 4 pm. Interviews will be held during the week commencing 29th January 2024 and week commencing 5th February 2024.

At Homes for Students, we embrace diversity and are committed to fostering an inclusive workplace. We welcome applications from all backgrounds and communities and are happy to discuss any reasonable adjustments you may need.

If you're ready to shape the future of student living and take your career to new heights, apply now and become a key player in delivering exceptional student experiences!