AddressDESCRIPTION
At Amazon, we're working to be the Earth’s most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. Amazon Logistics (AMZL) is seeking a Sr. Program Manager, Tech Subject Matter Expert (SME) to work within the AMZL network. The SME works across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth.
The Subject Matter Expert (SME) team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. The SMEs strive to be experts in Amazon’s operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology.
The SME organization are functional experts on the software tools in a given process areas and their application in the AMZL network. As a Sr. Program Manager, you will define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes.
***Travel approx. 25% to WW Delivery Stations
***This role is open to Austin, Seattle, Nashville, New York and London locations
Key job responsibilities
· Partner with tech organization on the business requirement documents (BRD)
· Highlights areas of business risk and impact for Technology Team resource allocation and provide input on software design to support lean processes and standard work
· Act as gatekeeper for prioritizing software enhancements and feature requests submitted by the sites and serve as the interface with the delivery stations to drive adoption of changes
· Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles
· Measure and establish standard rates for standard work to be used for labor and capacity planning
· Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality
· Collaborate with counterparts in other functional areas (Safety, Quality, Learning, Loss Prevention) as well as the Operations Engineering team and DS Launch SME team to drive standardization of core process elements to support network growth and scale
A day in the life
You will work with operational teams (Engineering, Quality, Execution) and technical teams (Software Engineers, Product Managers) to drive deliverables according to the operational plan. This includes participating in the cyclical responsibilities of a program, including building the vision and requirements, testing new software and processes, and deploying solutions network wide.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
