AddressDESCRIPTION
At Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager, you’ll be an essential part of innovating and transforming our processes. You’ll be taking the lead on the design and launch of new programs for our customers. You’ll also oversee programs that are already running and find ways to improve them with your passion and drive for customer service. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
Key job responsibilities
- Initiate programs, monitor performance metrics, and report on the status of key objectives that affect deliverables
- Use data to understand operational challenges and create improvement initiatives
- Work with a variety of other Amazon departments to identify and leverage best practices
- Within a program environment, lead multidisciplinary teams in overcoming challenges and drive progress to completion
- Listen to our customers to develop and deliver solutions to enable their success
A day in the life
As a Program Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation.
You’ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better. Your work will be integral to your team’s success.
About the team
The Middle Mile Node Programs team is the critical link between our best in class fulfillment network and the customer. Our ability to sort and deliver packages from multiple fulfillment centers across Europe accurately and efficiently enables fast and reliable delivery service. As the Amazon Middle Mile network continues to diversify and grow, the need to innovate on our existing infrastructure and improve customer experience while continuing to grow our footprint becomes increasingly necessary and urgent.
We are open to hiring candidates to work out of one of the following locations:
Bardon Hill, LEC, GBR | Haydock, GBR | Leeds, GBR | Milton Keynes, GBR | Redditch, GBR | Rochester, GBR | Weybridge, SRY, GBR
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent qualification in business, operations, logistics, supply chain or related field
- Proven experience in managing and implementing high complexity projects
- Experience managing, negotiating, and communicating with internal/external business partners to meet organizational capacity needs
- Proficiency in Excel and program managing tools
- Ability to work on tight time frames and deadlines, to handle multiple competing priorities and projects and ensure that all stakeholders are providing key information on time for effective decision making and reporting
PREFERRED QUALIFICATIONS
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Master’s degree/MBA in business, operations, logistics, supply chain, or related field
- Project-management qualification such as PRINCE2, APM, PMI, or similar
- Understanding of continuous improvement methodologies such as Six Sigma or Lean
- Experience working in an operational environment or with technical teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).
