Senior Programmes Officer (Maternity Cover)

Job description The International School for Government (ISfG) is designed to equip policymakers and civil servants from across the globe to meet the challenges of the future, creating leaders capable of delivering the services that citizens expect today. Through education, research and public engagement, the School focuses on the most pressing policy problems, ensuring that policy professionals are prepared with both the hard and soft skills necessary to understand how power, influence and change move through political circles.    The Senior Programmes Officer works as part of a team to ensure consistent support and delivery of ISfG’s online and blended taught provision providing high quality administrative support.    The role holder will be responsible for delivering an outstanding customer experience to relevant stakeholders throughout the student lifecycle from pre-enrolment activities through to graduation and beyond. The role holder will be resolving complex day-to-day issues, responding in line with university Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). They will represent the ISfG externally with students and clients and internally through wider university activities and committees at all times supporting the School’s interests and engaging with university functions.    This role will present exciting opportunities to work with a small and collaborative team and together support a growing portfolio of online and executive education offerings.      Equality, Diversity & Inclusion are core values at the Policy Institute and the ISfG. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered and comfortable in the workplace.   This post will be offered on a full-time fixed term contract starting from 1st February 2023 (or as soon as possible thereafter) until March 2024. This is a maternity cover post.