AddressJob Title: Senior Proposition Analyst – Customer Welcome Journey
Contract Type: Permanent
Location: Edinburgh or Alderley Edge
Working style: Hybrid 50% home/office based
Closing date: 16th February 2024
As a Senior Proposition Analyst, you will have responsibility for delivering one of our key customer journeys. You will lead the day to day running of the journey squad supported by a Product Owner. This will include setting clear goals for the squad, setting direction via a roadmap, making decisions on backlog prioritisation, managing risks, and collaborating with stakeholders across Royal London and third parties.
About the role
- Support the creation of the squad vision and drive the focus of this throughout the team environment.
- Responsible for decisions made with regards to appropriate changes based on insight and market intelligence.
- Provide technical excellence in areas of responsibility, by maintaining a deep understanding to support prioritisation and decision making.
- Provide leadership to peers and the wider delivery team by collaborating with others to deliver the right outcomes for the business, customer, and squad.
- A role model within the community and squad environment while consistently demonstrating RL values and behaviours.
- Takes an active role in risk management and demonstrates a strong understanding of the governance processes within the environment.
About you
- Motivated with excellent attention to detail which drives a passion for delivering value to customers.
- Experienced in working with customer insight to build customer-centric propositions around their needs.
- Innovative in your approach to designing creative solutions and the ability to influence the design of our strategy.
- Commercially astute with strong expertise in relevant products, processes, and markets, maintaining up to date knowledge, with a strong understanding of competitors’ propositions and strategies.
- Excellent communicator who adopts a collaborative and commercial approach to work well with others, by building effective networks and influencing across all relevant business areas (e.g. Architecture, Technology, Operations, Legal) and peers.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promiseto our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
