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Form of workJob summary
We are looking for an enthusiastic, motivated person to work as part of our busy reception team, and to be responsible for the day to day running of reception. Our reception team is integral to the smooth running of our medical practice, providing high quality and patient focused care.
The main role of the position is to support with the leadership and supervision of an enthusiastic team of receptionists, ensuring all reception duties are performed effectively and to the required standard, meeting the objectives of the practice, responsible to the Operational Lead. Support the management team in promoting Equality, Diversity and Inclusion, Safety, Health Environment and Fire, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development.
Main duties of the job
The Senior Receptionist would be responsible for supervising and supporting our reception team, ensuring they achieve their primary responsibilities. Working as part of the receprtion team. Maintaining and monitoring the practice appointment system. Manage all queries as necessary in an efficient manner. Carry out system searches as requested. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested. Maintain all reception protocols. Responsible to the Operational Lead.
About us
We are looking for an enthusiastic team player to join our team at Coxhoe Medical Practice
We have an excellent GP and Nursing Team and a supportive and efficient administrative team.
Candidates should be good communicators with a track record for delivering excellent customer care and have the ability to work under pressure.
Current list size 7,100
SystmOne Clinical System
Confidentiality is integral to this role.
Previous General Practice experience and IT skills is an essential
Job description
Job responsibilities
Working within the reception team
Day-to-day supervision of the reception team
Day-to-day line management all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training. Reporting to the Operational Lead.
Identify and ensure delivery of team training where agreed with reception and practice management.
Continually assess and evaluate systems recommending changes and improvements to the Operational Lead as appropriate.
Deal with problems reported by other members of the health care team, responsible to the Operational Lead.
Encourage and support personal development of members of the reception, maintaining self and team professionalism.
Keep the team informed of any matters arising as necessary, or as requested by other members of the Practice team.
To act as a focal point of communication between the GPs, practice management and other members of the primary health care team.
To have, and ensure others are trained in operating with an understanding, acceptance and adherence to the need for strict confidentiality.
Keep reception and practice management informed of any matters arising or problems /potential problems.
Assist with the organisation of seasonal clinics, including Covid- vaccinations and flu vaccinations, admin support and room planning as required
Reviewing and updating all reception procedures as required.
Develop, implement, and embed efficient reception processes and procedures to adhere to legislation as required
Job description
Job responsibilities
Working within the reception team
Day-to-day supervision of the reception team
Day-to-day line management all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training. Reporting to the Operational Lead.
Identify and ensure delivery of team training where agreed with reception and practice management.
Continually assess and evaluate systems recommending changes and improvements to the Operational Lead as appropriate.
Deal with problems reported by other members of the health care team, responsible to the Operational Lead.
Encourage and support personal development of members of the reception, maintaining self and team professionalism.
Keep the team informed of any matters arising as necessary, or as requested by other members of the Practice team.
To act as a focal point of communication between the GPs, practice management and other members of the primary health care team.
To have, and ensure others are trained in operating with an understanding, acceptance and adherence to the need for strict confidentiality.
Keep reception and practice management informed of any matters arising or problems /potential problems.
Assist with the organisation of seasonal clinics, including Covid- vaccinations and flu vaccinations, admin support and room planning as required
Reviewing and updating all reception procedures as required.
Develop, implement, and embed efficient reception processes and procedures to adhere to legislation as required
Person Specification
Experience
Essential
- Experience of working within General Practice
- Experience of administrative duties
- Experience of leading / managing a team
Desirable
- Experience using S1
Qualifications
Essential
- GCSE English (C or above) and at least three others or a minimum of 3 years experience in a similar role
Desirable
- Educated to A-level / equivalent or higher, with relevant experience
- Leadership and / or Management Qualification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Knowledge the importance of confidentiality
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- Decision maker (based on evidence)
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Experience
Essential
- Experience of working within General Practice
- Experience of administrative duties
- Experience of leading / managing a team
Desirable
- Experience using S1
Qualifications
Essential
- GCSE English (C or above) and at least three others or a minimum of 3 years experience in a similar role
Desirable
- Educated to A-level / equivalent or higher, with relevant experience
- Leadership and / or Management Qualification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Knowledge the importance of confidentiality
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- Decision maker (based on evidence)
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Employer details
Employer name
Coxhoe Medical Practice
Address
Coxhoe Medical Practice
1 Lansdowne Road
Coxhoe
Durham
DH6 4DH
Employer's website
https://www.coxhoemedicalpractice.co.uk/ (Opens in a new tab)
