AddressLocation
High Wycombe
Contract Type
Permanent
Salary Range
£37,099 - £41,732
Hours per week
37
SOC code
2311
Closing Date
22/03/2024
Ref No
1490
Documents
Job description - Senior Registry Officer (Student, Course & Schools Administration)
(Word, 138.5kb)
Full Time - Permanent - High Wycombe
Salary - £37,099 - £41,732
Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.
Our University’s DRIVE values are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues.
The postholder, along with other Senior Registry Officers in the Section, is responsible for supporting the Head of Section in the management and leadership of the Student, Course & Schools Administration Section. They will also deputise for the Head of Section in their absence.
The postholder will act as a ‘Business Partner’ to their allocated School for the Academic Registry, engaging with the School closely and ensuring both the needs and requirements of the School are understood within the Registry, and that the needs and requirements of the Registry are understood in the School.
The postholder will develop and deliver a wide range of complex administrative duties providing support for Academic Schools and Partners in relation to the learner experience and the delivery of programmes.
They liaise with a range of colleagues and stakeholders, including Academic Schools, Partners, and support Directorates to administer quality assurance and learner support activities for BNU. They also identify and attend to training needs of key stakeholders to ensure understanding of - and compliance with regulations and other requirements.
The postholder will develop expertise in academic administration for BNU and will manage a team of Registry Officers/Administrators to co-ordinate, deliver and continually enhance associated programme delivery processes for our learners.
The postholder will practice an inclusive approach and support building an inclusive university community where people can be themselves.
What we offer:
- a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
- Hybrid working (dependant on business needs)
- training & development support opportunities
- contributory pension scheme
- discounted gym membership for our on-site gym
- a range of staff discounts with major retailers.
Please click here to see our wide range of benefits available for employees.
Please click here for our behavioural based interview question bank.
Please click here to view our employee handbook.
Please click here for our behavioural based interview question bank.
Please click here to view our employee handbook.
If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.
For further information about this role please contact Paul Radford, Head of Student, Course & Schools Administration.
All applications are to be made in full and online.
Buckinghamshire New University is proud to have a diverse community and a strong track record of inclusion. Our aim is to continue to build an environment where everyone thrives and can be themselves. We therefore ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.
Closing Date: 22 March 2024
Interview Date: W/C 8 April 2024
If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.
At Buckinghamshire New University equality of opportunity and diversity is at the heart of all we do and fully integrated into our values. Our aim is to create an inclusive environment where everyone thrives and feels a sense of belonging. We are committed to diversity and welcome applications from different backgrounds and experiences.
Buckinghamshire New University is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.
The University is also committed to achieving the Race Equality Charter.
JOB DESCRIPTION
Job Title: Senior Registry Officer (Student, Course & Schools Administration)
Faculty/Directorate: Academic Registry
Grade: G
Location: High Wycombe/Uxbridge (dependent on allocated School(s)
Hours: Full Time
Responsible to: Head of Student, Course & Schools Administration
Responsible for: Line Management responsibility for the following posts:
Allocated FTE of Registry Officer (Student, Course & Schools Administration)
Job Purpose:
The postholder, along with other Senior Registry Officers in the Section, is responsible for supporting the Head of Section in the management and leadership of the Student, Course & Schools Administration Section. They will also deputise for the Head of Section in their absence.
The postholder will act as a ‘Business Partner’ to their allocated School(s) for the Academic Registry, engaging with the School(s) closely and ensuring both the needs and requirements of the School(s) are understood within the Registry, and that the needs and requirements of the Registry are understood in the School(s).
The postholder will develop and deliver a wide range of complex administrative duties providing support for Academic Schools and Partners in relation to the learner experience and the delivery of programmes.
They liaise with a range of colleagues and stakeholders, including Academic Schools, Partners, and support Directorates to administer quality assurance and learner support activities for BNU. They also identify and attend to training needs of key stakeholders to ensure understanding of - and compliance with regulations and other requirements.
The postholder will develop expertise in academic administration for BNU and will manage a team of Registry Officers/Administrators to co-ordinate, deliver and continually enhance associated programme delivery processes for our learners.
The postholder will practice an inclusive approach and support building an inclusive university community where people can be themselves.
Main Duties & Responsibilities of the role:
1. Support the Head of Section in the management and leadership of the Student, Course & Schools Administration Section, deputising for the Head of Section when necessary, delivering against medium to long-term objectives of the Team.
2. For the allocated Academic School(s), act as a ‘Business Partner’ engaging with the School(s) closely and ensuring both the needs and requirements of Schools are understood within the Registry, and that the needs and requirements of the Registry are understood in Schools. Additionally, in doing so manage the planning, implementation and evaluation of student and academic administration to support the efficient, consistent and timely delivery of administration in accordance with planned schedule and deadlines.
3. Identify changes and trends within the student and academic administration remit, and recommend appropriate course(s) of action. Gather and critically evaluate information to support decisions making, and respond appropriately to unusual or unforeseen problems.
4. To take responsibility for the creation, development and implementation of processes to support our provision, liaising with relevant teams across the University as required. To review and enhance processes as required to ensure continuous improvement.
5. To provide authoritative and specialist guidance and advice to academics, PSEs and learners on student and academic administration matters and the implementation of University regulations, policies and processes. Respond appropriately to unusual or unforeseen problems.
6. Alongside School representatives, to liaise with Schools and Directorates over the timely production of delivery schedules and monitor adherence to agreed timescales and deadlines.
7. Act as a point of escalation for Registry Officers (Student, Course & Schools Administration) on complex or challenging queries or matters, demonstrating knowledge of appropriate systems, policies, regulations or legislation.
8. To be responsible for ensuring the implementation of key workstreams, including the following (plus others as appropriate):
- student enrolment process (in liaison with the Student Records, Data & Fees/Funding Section);
- accreditation of prior learning;
- provision of academic information to students;
- assessment-related administration, including TCAs and examinations;
- assessment and progression board arrangements;
- provision of results to students, including reassessment notifications;
- mitigating circumstances;
- academic misconduct;
- academic appeals;
- complaints and disciplinaries;
- fitness to practise as appropriate.
9. Line management responsibilities including recruitment and selection, performance management, professional development, motivation, health & safety and wellbeing.
10. Supervisory duties including motivating and supporting team members, giving direction and feedback and ensuring adequate staffing cover. Plan and co-ordinate the work of consultants or contractors as required.
11. Additionally, the post holder will be expected to support the wider activities of the Academic Registry and University, including:
- Representing the Academic Registry on committees / panels / working groups as required, and leading small projects as appropriate;
- Acting as the Academic Registry representative for Boards of Examiners, advising on implementation of the University's regulations for progression and award boards;
- Undertaking the role of investigating officer in matters of learner and staff conduct and/or complaints as required;
- Being actively engaged with sector groups and proactively proposing and implementing change within the University based on the best practice and external intelligence gained;
- Assisting with Registry-wide events, such as the University's Graduation Ceremonies and Enrolment/Registration etc, undertaking specific tasks as required;
- Adopting and demonstrating behaviours aligned to the University's values;
- There may be a requirement for these duties to be carried out across different sites within the University, and for visits to Partner locations.
12. Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices.
13. Such other duties temporarily or on a continuing basis, as may reasonably be required.
PERSON SPECIFICATION
A = Application T = Test I = Interview
Education, Qualifications & Training
Means of Testing
First degree or equivalent
A
Knowledge & Experience
Delivering an excellent customer experience
A/I
Experience as an administrator at a senior level
A/I
Experience of managing or supervising staff
A/I
Experience of quality assurance processes
A/I
Demonstrable experience of solving complex problems
A/I
Experience of working in Higher Education
A/I
Knowledge of Higher Education systems, processes, and procedures in the UK
A/I
Skills
Digitally able and proficient in Microsoft tools
A/I
The ability to develop effective working relationships at all levels within the University and beyond from both an academic and professional service perspective
A/I
Excellent written and oral communication skills including report writing
A/I
Excellent proven organisational and planning skills
A/I/T
Ability to manage and motivate a team
A/I
Proactive and flexible attitude to work
A/I
Proven ability of working well under pressure with minimal supervision
A/I
Good time management skills, with the ability to manage simultaneous projects to deadlines
A/I
Methodical and accurate approach – meticulous attention to detail
A/I
Special Requirements
Willingness to work flexible hours as required
A/I
Willingness to work at any of the University’s campuses
A/I
BNU Behavioural Framework
Finding Solutions:
Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation
Self
Making decisions and taking responsibility for them
Others
Sharing learning and experience to facilitate others’ decision making
University
Actively seeking new ideas and approaches from outside the University
Delivering Excellent Service:
Making every contact count by providing the best quality service to our customers (Internal Customers, Students and all our Stakeholders). Building genuine and open long-term relationships in order to improve customer services.
Self
Ensuring systems and processes are kept up to date
Others
Delivering consistent service standards
University
Defining excellent service for internal and external customers
Achieving Results:
Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.
Self
Planning and organising workloads to ensure that deadlines are met within resource constraints
Others
Winning support of key colleagues and other stakeholders
University
Evaluating the success of projects and disseminating lessons that can be learned
