Senior Resident Advisor / Manager - Property Sector
Nottingham
Up to c.GBP30k DOE
EMBS Property are currently supporting a client operating in the property management sector to recruit a Senior Resident Advisor / Manager for their impressive residential building in Nottingham.
If you are in a senior customer facing role, for example - FOH TL, Deputy Mgr, Senior Resident Host/Advisor etc - in any one of the following sectors and craving that next challenge - this is perfect for you!
Sectors we are interested in - PBSA, Residential, BTR, CoLiving, CoWorking, Hotels, Facilities Management, Leisure, Hospitality or Retail.
This role is all about being the face of the building, nurturing tenant relationships and providing an amazing residence experience!
Responsibilities:
- Face to face resident interaction, building a good relationship and rapport with tenants ensuring they love their 'home'
- Building management tasks e.g. compliance, H&S and working with maintenance
- Building administration & Coordination e.g. tenancy, lease, contractor liaison
- Conducting viewings
- Undertaking pre-let inspections and scheduled inspections
- Customer service & Customer journey
- Resident care, engagement and satisfaction
- Management of social media channels for the building (you can be as creative as you like!)
- Sales & Marketing activities e.g. site tours, events, membership, leasing and renewals
Essential skills/experience -
- Warm & friendly, approachable, professional and have an incredible, never ending passion for customer service/journey
- Client/customer facing customer service experience
- Willing to take on a new challenge
- Willing to learn and get stuck in!
Desirable skills/experience -
- Any exposure to building / facilities management e.g. H&S, fire safety
- Some experience of sales / lettings
This is a great opportunity for someone who is looking to develop their career within property management and oversee an impressive residential site!
EMBS Property are acting as an external talent partner.