AddressWe have a a great opportunity for a Subject Matter Expert (SME) for Security Products and responsible for providing strategic expertise to ensure effective management of the technical and business Services for the Security tooling across the society.
A key responsibility for this role is to be accountable for the implementation, transition, and ongoing support of the relevant solutions at CBS to meet business requirements and IT architectural strategy.
You will be responsible for the creation, quality, and governance of technical and standards documentation to maintain a stable and consistent environment.
This role would be a great fit for someone who has a high level of technical knowledge to complete the troubleshooting and resolution to production incidents or problems to meet operational IT needs and ensures business as usual service is maintained to service and operational level agreements.
We’re looking for an effective team member, who takes responsibility for ensuring the team’s success ahead of your own needs. Intellectually curious; you encourage ideas and challenge. Taking a coaching approach, you empower others to make decisions that lead to great outcomes.
You’ll be passionate about ensuring the business delivers a great customer service and experience. Seeking to understand how decisions impact the end user and asking question to gain insight into the customer perspective and experience.
You create a culture of continuous improvement and learn from mistakes, using the experience to change how you and the team respond to similar situations in the future. With great resilience you maintain energy and enthusiasm and embrace situations positively.
About you:
- You will have experience of Agile work practices and tooling and have dedicated hands on Security experience.
- You will have knowledge of systems management procedures in a large commercial, mission-critical environment, Capacity planning, performance tuning, proactive monitoring of solutions, Change control, release procedures and tools.
- You’ll have experience of ITIL based service management framework.
- With strong computer literacy, experience in using Microsoft Office products to create and manage documentation.
- You’ll have technical expertise in M365, Sentinel or Splunk, Defender for M Point/ Defender for Cloud
As a mutual, we’ve always worked together to improve the lives of others. Now the second largest Building Society in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.
We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.
You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our team.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
