Senior Service Advisor
Location: West End, Surrey
Salary: Basic £30k, OTE £38k + Excellent Benefits
The Client:
With more than five decades of industry experience, our client is a leading main dealership known for their outstanding reputation and ongoing growth.
The Role:
As a Senior Service Advisor, you will be the first point of contact for customers seeking vehicle servicing and promptly address inquiries and concerns.
Responsibilities:
* Manage information flow between workshop controller and customers.
* Qualify service needs and secure customer agreement on the proposed work.
* Maintain accurate service department loading system in line with workshop capacity.
* Clearly explain completed work to ensure customer understanding and authorisation.
* Provide guidance and support to Service Advisors and technicians.
* Act as a liaison between customers and the service team for clear communication.
* Monitor and improve service processes to enhance efficiency and customer experience.
* Collaborate with other departments to optimise overall dealership performance.
Requirements:
* Previously worked as a Service Advisor or in a similar role.
* Understanding of motor trade.
* Exceptional organisational and customer service skills
Benefits:
* Competitive salary
* 28 days holiday
* Training opportunities
* Company car scheme post-probation
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
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