AddressAre you passionate about computing and user experience? Do you thrive on helping others, tackling challenges, and keeping things light with a sense of humour? If that resonates with you, we'd love for you to consider joining our team as a Service Desk Analyst at the University of Reading's Digital Technology Services department.
We're on the hunt for individuals who not only have top-notch communication skills and a natural ability to stay organised but also possess a genuine dedication to customer service. This role is all about flexibility; sometimes you'll take the lead, and at other times, you'll collaborate closely with the team.
If diving deep into research, finding solutions, and staying updated with the latest tech trends is your thing, then this role is for you. As the go-to person for our customers, you'll tackle their technical concerns and ensure they get timely solutions. And there's more in store: opportunities to improve your IT know-how through varied training and access to the LinkedIn Learning platform.
Your commitment to ensuring customer happiness is paramount, especially as you interact with our staff and students, aiming to enhance their digital journey with us.
If youre seeking a dynamic IT support role within a university that prioritises values and personal development, here's your chance to channel your passion for customer service into a fulfilling career!
You will have:
- Excellent IT equipment and systems troubleshooting skills
- Good communication skills
- Good understanding of basic networking (IP addresses, DHCP configuration etc)
- Ability to write technical documentation
- Up to date knowledge of Microsoft Office, web and email, especially Microsoft Teams
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Windows 11
Dive into an exciting journey with the University of Reading's Service Desk team. Apply now!
The closing date for applications is 23.59 on Sunday 14th April
Interviews will be held: Tuesday 23rd April
Informal contact details
Contact role: Service Desk Team Leader
Contact name: Anwar Hussein
Contact phone: 0118 378 5104
Contact email: anwar.hussein@reading.ac.uk
Contact role: Digital IT Support Manager
Contact name: Andy Clifton
Contact phone: 0118 378 2916
Contact email: a.clifton@reading.ac.uk
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.
The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
