Senior Stewardship & Events Officer

About Ovarian Cancer Action:

Did you know that the average woman diagnosed with ovarian cancer has a higher chance of dying than surviving? Or that survival rates for women with ovarian cancer now are where survival rates for those affected by breast cancer were 50 years ago?

Ovarian Cancer Action has been proud to stand with and for women, investing more in ground-breaking and clinical research than any ovarian cancer charity (with outstanding results), tackling inequalities to give women the best care wherever they are, whoever they are, and working with amazing partners to deliver hard hitting, noise cutting campaigns. 

What we all share at Ovarian Cancer Action is passion, ambition, and commitment to the cause – to always be authentic, to make giant leaps not small steps. And these are the kind of people we want in our team. People open to trying things differently; how they work and when they work (see our approach to Flexible Working below), people who aren’t afraid of failure, they’re inspired by the challenge. 

OCA is a flexible working employer. See below for more details.

About the role:

This key role is part of a small but ambitious and growing fundraising team and is responsible for delivering excellent customer service to Ovarian Cancer Action donors and prospective supporters, building strong and loyal relationships through written and verbal communication and ensuring efficient administration of donations and maintenance of accurate database records.

Ovarian Cancer Action is currently working through a database development project, including looking at ways to improve some of our current fundraising and finance processes, systems and compliance. This role will have an exciting and unique opportunity to shape some of these plans and ways of working and help to develop and embed them within the fundraising team.

We are looking for someone who:

•  Is motivated by delivering excellent supporter care and always ready to go the extra mile
•  Requiring good attention to detail does not phase you and you love a job well done 
•  Understands the importance of developing good processes and data as a critical part of a positive supporter journey
• Who takes initiative in implementing improvements to processes and stewardship

This is an exciting chance to be part of a small yet highly motivated team who are dedicated to seeing the lives of women with ovarian cancer transformed. This is a time of growth for the fundraising team, and you will have the opportunity to lead out on supporter care initiatives and implement innovative strategies to enhance supporter engagement and satisfaction.

Job Description

Main purpose of the role:

This key role is part of a small but ambitious and growing fundraising team and is responsible for delivering excellent customer service to Ovarian Cancer Action donors and prospective supporters, building strong and loyal relationships through written and verbal communication and ensuring efficient administration of donations and maintenance of accurate database records.

Scope of the role:

• Deliver excellent data entry and relevant income processing, working across the wider fundraising team and database colleagues.
• Provide excellent supporter care to supporters and donors from end-to-end, whether online or on the phone.
• Support the Individual Giving Manager to deliver an effective mass engagement schedule and improve supporter journeys and stewardship.
• Provide administrative support to the wider fundraising team and Director of Fundraising on relevant activities and processes.

About our ideal person and their required experience and skills:

At Ovarian Cancer Action, we all have different backgrounds, ways of working and areas of expertise. But what we share is passion, ambition, and commitment. This means that your attitude to your work and fellow team members is just as important as your skills and abilities.

What experience we’re looking for:

• Delivering excellent customer or supporter care (in a charity setting would be an advantage) with the ability to deal with enquiries in a diplomatic and sensitive manner.
• Delivering excellent and accurate data entry and income processing alongside wider data and process improvement experience.
• Ability to understand numerous complex data manipulation and financial processes, procedures and platforms; necessitating a high level of skill, accuracy and understanding of data and financial dependencies.
• Closely following team and organisational processes in order to deliver excellent administrative support.
• Experience of or knowledge of the Raiser’s Edge database or an equivalent CRM system used to record accurate and up to date client / supporter information.
• Experience of processing donor / client donations or payments.

What kind of person we’re looking for:

• Enthusiastic and passionate about the aims and values of the charity.
• Hard working and self-motivated.
• Relishes a challenge.
• Optimistic outlook, focusing on solutions as opposed to problems.
• Energised by working as part of a small but fast-moving team.
• Brings a positive, friendly, calm, professional and helpful disposition to the team.

Our Benefits and Flexible Working:

• Flexible working: At OCA we strive to be a place where the best people do their best work. To support you in doing just that we take a ‘flexible first’ approach to the conversations we have with staff and candidates around working patterns. We are therefore open to considering a variety of flexible working options, welcoming these discussions right from the application stage through to the different stages of life and career, supporting the changing needs of your work-life balance. 
• Annual leave: We offer much more than the statutory amount of annual leave. In addition to the 25 days annual leave and 8 days of public holidays per year, 3 days are also given to be taken between Christmas and New year, so that in total you can receive up to 36 days paid leave.
• Employer and employee contributory pension: OCA offers a generous pension scheme above the statutory minimum requirement.
•  Eye test and financial support with glasses if needed when using a VDU at work.
• Maternity and paternity pay: The early days of raising a family are so important; you need time to adjust to the physical, emotional and practical changes. To support this, we offer additional enhanced maternity and paternity pay for eligible employees.
• Training and development opportunities: We want everyone at OCA to have a growth mindset, always striving to improve and not worried about failure. We are therefore always looking for ways to support and encourage you to grow alongside OCA as the charity grows and will work on an individualised learning and development plan for you each year.
• Well-being: Your well-being is important to us and to help support this our employees and their direct family have access to a 24-hour confidential and free Employee Assistance Programme to support with both personal and work-related issues and, if required, confidential counselling sessions.
• Social events for the team: We believe work should be fun and to have the opportunity to enjoy the great team we work with. To give you a flavour of this, please ask how our guided tour around the East End of London went, highlighting how women were involved in the area's vibrant history.

Our commitment to equality, diversity, and inclusion: 

We are committed to actively promoting equality, diversity and inclusivity and welcome enquiries and applications from underrepresented groups, including minoritised communities and applicants with disabilities.  At Ovarian Cancer Action, we firmly believe that embracing diversity, promoting equality, and fostering inclusivity are not just buzzwords but essential values that drive our success. We understand that a diverse workforce brings together unique perspectives, experiences, and talents, which ultimately fuels innovation and enhances our ability to better serve the communities we serve and work with.