Senior Student Recruitment Assistant

Salary: £25,742 to £26,444 with progression to £27,979 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 10 May 2024

The Role

The Senior Recruitment Assistant supports the work of the Student Recruitment Team by providing an efficient and professional customer service to all stakeholders, in order to maximize and diversify the number of well-qualified undergraduate applicants and student intake to the University. Duties include supporting the organisation and delivery of a range of events and activities (online and face-to-face), and responding to enquiries from prospective UK students and their influencers to ensure home recruitment targets included in the University’s Student Recruitment Strategy and Access and Participation Plan are met.

This is a full time, fixed term post until 31 October 2024

Provisional interview date - Wednesday 15 May 2024

For more information, please contact Dawn Dowling dawn.dowling@newcastle.ac.uk

Key Accountabilities

• Serving prospective UK students and their influencers in accordance with service standards and procedures to provide a welcoming, prompt, effective and efficient service to all customers.  This includes organising recruitment events and visits, responding to enquiries received by web form, post, email, telephone, Live Chat and in person, and evaluating all activity to ensure continuous improvement
• Provide support for all school and college recruitment visits carried out by the Student Recruitment Team across the UK by liaising with target schools, organising visit logistics, hotel reservations, hire car bookings and all other visit arrangements
  Support the representation of the University at a range of Higher Education recruitment events throughout the UK including large undergraduate Higher Education conventions, smaller recruitment and careers events in individual schools and colleges, and other recruitment events that may be identified during the course of the year
• Provide support for a range of recruitment events (online and face-to-face), led by Student Recruitment Co-ordinators. This includes supporting events such as residential summer schools; a range of on-campus events, such as campus tours and Offer Holder Events; and organising logistics for UCAS exhibitions
• Support the administration of the PARTNERS Programme as required. To include processing PARTNERS application forms; answering queries; liaison with the Admissions Team regarding individual applications
• Maintenance of finance spreadsheets, under the direction of the Student Recruitment Managers, to record spending on Undergraduate Recruitment and Admissions-related accounts and support the Head of Undergraduate Recruitment and Widening Participation in the provision of financial reports, external audit information. Use SAP/P2P as an interactive user to undertake relevant purchases and payments
• Maintain accurate student records to allow appropriate monitoring and tracking and lead capture through the appropriate systems; ensure files and accurate records are kept in accordance with The EU General Data Protection Regulation (GDPR). Complete user testing as appropriate
• Liaising with Academic Schools, teams and services as required. Including working closely with the Faculty colleagues, UG/PG Admissions Teams, the International Recruitment Operations team, Student Services, Estates and external providers as appropriate, to provide a streamlined, consistent and top quality customer service to prospective UK students and their influencers
• Contribute to other relevant duties and activities identified by the Head of Undergraduate Recruitment and Widening Participation to encourage applications to the University from well-qualified students. This includes support for the University’s residential summer schools programme, support for the Confirmation and Clearing process, support for FE and mature student activities, parents’ events, Open Days and Offer Holder Events, and attendance at appropriate conferences to ensure ongoing updating of knowledge

The Person

Knowledge, Skills and Experience

• Absolute accuracy and reliability, including in times of extreme pressure
• Good communication skills, both oral and written as well as an ability to communicate effectively with a range of ages of potential students, parents, academic colleagues and external contacts
• Total confidentiality and ability to deal with sensitive situations and customers who may be upset, assertive etc
• Excellent time management skills, organisation and administrative skills
• Excellent interpersonal and teamwork skills 
• Initiative and a creative approach to problem solving
• Outstanding IT skills
• Substantial experience of working within a complex, busy and varied customer focussed service
• Attributes and Behaviour
• Willingness to work some evenings and weekends
• Receive Enhanced Disclosure from the Disclosure and Barring Services (DBS)

Qualifications

• A good educational background to at least GCSE standard or equivalent including demonstrated writing and numerical skills

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 26995