Senior Supporter Experience Manager

Salary: £42,697.67 plus (£5023.71 London Weighting allowance, if applicable)

Contract length: Permanent

Location: Flexible – Home or office based

Hours: Full time, 37.5

Closing date: Sunday 14th April at 11:30pm

Are you a supporter focused Fundraiser or Direct Marketer? Do you want to work with one of the UK’s leading housing and homelessness charities and join the fight for home?

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About the role and team

Working within the wider Supporter Acquisition and Retention teams, you will play a crucial role in creating engaging onboarding journeys for Shelter supporters, ensuring engagement is high throughout. You’ll be responsible for leading the strategic direction of the Individual Giving programme, making data-informed decisions to deliver outstanding Supporter Experiences.

Leading the team, and matrix managing other pipelines of work, you will be supported by the Head of Supporter Acquisition to deliver multiple projects concurrently. This role is crucial within the team, allowing the team to provide £20m of unrestricted income across Supporter Acquisition, Supporter Retention & Development, and Direct Dialogue.

About you

You will be an experienced Fundraiser, or have worked in a direct marketing environment, and be audience led and supporter centric.

You will also have:

• An understanding of how to develop engaging supporter journeys from point of recruitment
• Strong people skills, with the ability to work collaboratively and with flexibility
• Effective project and campaign management skills, with experience of managing multiple projects or campaigns at once
• Excellent influencing and negotiation skills, with the ability to build positive working relationships
• Effective management and leadership skills

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the following points of the ‘About you’ section of the job description listed below, please keep this to a maximum of three pages:

• You have experience working in a fundraising and/or direct marketing environment with a solid grasp of direct response, particularly in developing supporter journeys, onboarding and engagement
• You are audience led and supporter centric – dedicated to providing the best experience to Shelter supporters
• You have effective project and campaign management skills, able to manage multiple projects at once
• You have strong people skills, are highly collaborative, flexible, diplomatic and assertive with good influencing and negotiation skills and great at building positive working relationships quickly.
• You’re able to digest complex data and extract key insights to inform strategies and campaigns

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We create change and align behind our strategy’

Any applications submitted without a supporting statement will not be considered.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. We are committed to offering fully flexible working to help all employees maintain work-life balance. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.