Address
Form of work
SalaryDiscovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.With variety comes plenty of surprises-our environment is ever-changing, and that's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different?
Senior IT Support Engineer
What you'll discover
Inclusive culture and career growth opportunities
Global IT Organization which collaborates across U.S., Canada, Europe and Australia, click here to learn more
Challenging, collaborative, and team-based environment
What you'll do
The Infrastructure and Operations (I&O) organization embodies the hub of lifecycle engineering at TJX, delivering, maintaining, and optimizing our technology portfolio at cloud scale. We are a service-oriented team aimed at providing extraordinary experiences to thousands of TJX associates, business partners, and application delivery teams across the portfolio.
As a Senior IT Support Engioneer
In this team leader role, you will be responsible for driving exceptional IT service levels throughout our UK Processing Centres.
You will be responsible for the implementation and support of Supply Chain technologies
You will be working within the Global IT Function, within I&O Service Delivery tower.
You will be required to provide onsite technical incident support for our supply chain technology, and collaborate on technology engineering, administration, and maintenance activities.
You will collaborate with Global IT teams to escalate and triage business critical incidents on site.
You will partner with internal customers, Global IT teams and 3rd party vendors on medium to high complexity technology support/solutions.
You will participate and take a leading role in IT Supply Chain Agile project planning sessions and take responsibility for the delivery of project related activities within your area.
You will facilitate and communicate IT initiatives to internal business customers and ensure IT service quality standards are met.
Act as a point of escalation for business customers and be able to translate between technical and non-technical audiences.
You will be required to support other team members with their learning and development and provide coaching / mentoring to junior members of the team.
What you'll need
We seek creative, customer-focused individuals with strong problem solving and technical skillset, able to set priorities and a mindset for continuous improvement.
A strong candidate would possess:
Strong technical IT support skills within a Supply Chain environment
Experience within IT Service Operations (ITIL) including incident, problem and change management.
Experience with leading on IT initiatives such as hardware deployments/co-ordinating upgrades
Experience in partnering with and managing 3rd party IT services
Exposure in supporting the following technology:
Supply chain warehouse technology
Desktop/thin clients
Physical server support
Communication / Telephony technology
Networking technologies
Server room racking and data cabling standards
Asset management and hardware lifecycle
Diagnostics and trouble shooting IT related issues.
Exposure to a fast paced operational / supply chain environment.
Experience in coaching / mentoring others
Strong written and verbal communication skills
Nice to Have:
Service Now Experience, Agile Project methodology and a strong understanding of Global IT teams / functions would be beneficial to this role.
Working Hours
Core hours are 9am - 5pm but will require some flexibility due to the responsibilities of this role.
The associate will be required to be part of the team on-call rota providing support for business critical incidents only.
Travel
This role is based in one location however we will require travel to other TJX facilities on an occasional basis for ad hoc support, team meetings etc
Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.With variety comes plenty of surprises-our environment is ever-changing, and that's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different?
