Senior Technical Support Engineer

Senior Technical Support Engineer

Our client has a customer base of circa 8000 customers, they serve approximately 85% of the Fortune 500 list and are one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies

The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

Key skills & experience

• Strong Experience with relational databases (e.g. MySQL, Oracle)

• Java experience

• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)

• Advanced Unix/Linux experience

• Working knowledge of the components in a web applications stack.

• Experience diagnosing performance degradation (e.g. explain plans, database tuning)

Desired Skills

• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)

• Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML

• Advanced object oriented programming skills (Java strongly preferred).

• Deep understanding of JavaScript

• Demonstrated proficiency with the following Technical Skills

• Web Services (consuming or providing) (SOAP, REST)

• Data Extraction Technologies (e.g. JDBC, ODBC)

• Any bi-directional, automated integration between two systems

• TCP/IP, Networking knowledge

• Experience with Splunk

• Understanding of Simple Network Management Protocol (SNMP)

• Understanding of remote administration via SSH, SNMP, WMI, Powershell

• Strong Familiarity with Eclipse IDE

• A fundamental understanding of ITSM, ITIL, and/or CMDB

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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