Senior Technical Support Specialist

Senior Technical Support Specialist
Rochdale, OL16 (driver required)
GBP30,000 - GBP35,000 plus generous holiday, private health and dental care, generous pension, career progression, training and development.

Key skills: Infrastructure, Technical Support, Active Director, ISO28001, Office 365, Group Policies, DNS, networking, VPN, SSL Certificates, Data Centre.

Are you ready to join a company that puts employee development and progression at
the forefront?! My client appreciates its employees and knows they are their strongest assets; this is the reason they are passionate about providing long-lasting careers.

My client is a market leader in their specialist field, with international clients and more than 20 years experience. Due to expansion, they are looking for a Senior Technical Support Specialist to help support and manage their internal IT infrastructure.

Senior Technical Support Specialist More Info and Duties:

In the role of Senior Technical Support Specialist, you will ensure that employees queries, problems and issues of a technical IT / IS nature are fully resolved, and the outcome is communicated and logged. Duties;

• Be the first point of contact for all employees for network issues, hardware issues, printers etc.
• Oversee all projects regarding IS Infrastructure (data centre & Cloud)
• Provide second-line support to the Customer Service Team and customers, including assisting with incident handling for outages.
• Provide training on internal systems and products to new and existing
  employees to ensure efficient use of systems and develop product
  knowledge.
• Maintain the quality of the induction training programme and deliver sessions
  to employees where necessary.
• Specify hardware requirements for new equipment (PCs, Printers etc).
• Administration of Active Directory, Onboarding, offboarding, password resets and unlocking of accounts

Senior Technical Support Specialist Over to You!

• A minimum of 3 years of Infrastructure Technical Support experience

• Experience managing and maintaining Active Directory, implementing Group Policies.
• Networking experience including managing DNS records, setting-up, IPSEC tunnels (physical hardware and cloud).
• SSL and VPN certificate management.
• Bachelor s degree in a computer science or related discipline OR relevant IT qualifications
• Maintaining IS(phone number removed) Management System
• Experience with Office 365 Administration
• Ability to work independently under general guidelines with strict deadlines
• Hold a full driving licence and a willingness to travel to other sites and the data centre occasionally.

In return, my client offers the chance to develop and learn within a supportive environment, for an organisation which truly believes its staff are its biggest asset. Benefits include continuous support and development, a generous holiday and pension allowance, private health and dental plus lots more.

Sound interesting and something you would love to be part of? Apply today!

Integral Recruitment is acting as an employment agency in regard to this advertisement.