Senior Tenancy and Leasehold Manager

Senior Tenancy and Leasehold Manager
Camden, London
Permanent
Full time hybrid - 37 hours
£45,000 per annum
We have the fantastic opportunity for the right candidate to join our team based in Camden, London, as a Senior Tenancy and Leasehold Manager. This is a permanent, full time position, with a hybrid working approach - 3 days in the office and 2 working from home. The Senior Tenancy and Leasehold Manager position will involve direct line management to a team of patch based Housing Officers, as well as dealing with complex queries, and conducting home visits and site visits where necessary.
Requirements

• Previous experience in a similar role within social housing
• Previous experience of managing a team
• Understanding and knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners' management
• Ability to resolve residents' queries for both homeowners and tenants
• Ability to deal with complex queries and challenging individuals in a constructive and effective way
• Have excellent customer care and communication skills both oral and written
• Ability to build excellent relationships across the business with all relevant stakeholders
• Be IT literate with knowledge of Microsoft office applications and ability to learn and use appropriate in-house systems
• Be self-motivated, assertive and confident

Role Expectations

• Managing 5 patch based Housing officers in the Resident Management team
• Being responsible for dealing with any queries from residents on a particular neighbourhood area from all leaseholders, shared owners and social tenants that are too complex to handle in the Customer Service Centre
• Assessing and resolving a wide range of complex enquiries in accordance with established processes, procedures and policies with the objective of providing an outstanding customer experience. This includes, but is not limited to, permissions, licences, sublettings, assignments, tenancy visits, tenancy checks, general queries
• Carrying out any home visits, site visits or office appointments to meet residents as required by any policy or process or agreed by the manager
• Be a visible presence on the neighbourhood patch working alongside colleagues from Property Management too
• Line management which will include regular 121's, supervision and training

Benefits Package

• Salary: £45,000
• Up to 28 days annual leave plus bank holidays
• Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Buy or sell up to five days annual leave each year
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities
• Our employee assistance programme offers counselling and support for you and your family 24/7
• Up to five paid days off per year to study toward a relevant qualification

If you are interested in this position and meet the above criteria, please send your CV and cover letter now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk