Address
SalaryThe role
As Senior Massage Therapist, your main goal will be guarantying the proper running of our operation within the bath area by coordinating our experiences and maintaining exceptional guest care standards.
Key Responsibilities:
- Lead the team of therapists on shift.
- Conduct the daily briefing at shift change with Therapists.
- Assign treatments to therapists by following a set of fair guidelines. As well as ensuring everyone is placed at the right place and time.
- Overseeing massages are performed according to protocols.
- Manage customer experience within the bathing area, which includes: greeting guests, thermal circuit explanation, organizing client's massage, serving drinks, escorting guests to the massage area, and seeing them off.
- Handle guests' questions and concerns professionally and courteously
- Maintain a safe, clean, and well-organized spa environment through consistent monitoring of the bathing area. E. g. lighting, pools, breweries status, etc.
- Lead the training of new team members.
- Provide direct support to Therapists Coordinators and the Therapist Manager.
Full training will be provided to know our wide list of treatments and operational protocols and so understand AIRE's know-how and work culture.
You will be delighted with our place in London, located in the Covent Garden district, where the antique house of James Matthew Barrie, the Peter’s Pan author, has been given a new lease of life and now is part of the magical AIRE atmosphere.
It is an exciting opportunity to join our site in London, come and live the AIRE experience!
Who you are:
- 1 to 2 years prior experience in a similar position.
- You possess a minimum qualification of NVQ Level 3 in Massage Therapy or equivalent in the UK.
- You have an advanced level of English.
- You are completely customer-oriented.
- You are a team player with leadership and time management skills.
- You are a problem-solving person, you listen and analyze to make decisions.
- Flexible and able to work late shifts, holidays, and weekends.
What we offer to you:
- Competitive and fixed salary up to £35.000 per year.
- Permanent contract
- AIRE gift experience on your birthday.
- 30% off in all our experiences
- Coffee at our canteen
- Be part of an engaged, hard work and, united team.
- Weekend and overtime Supplements are provided
