Senior Veterinary Receptionist

Job Title: Senior Veterinary Receptionist

Location: Mirfield

Salary: £13.50 - £14.50 per hour average, dependant on experience

Hours: 30 hours per week Monday/Wednesday 7.30-13.30

Tuesday/Thursday/Friday 12.30-6.30, Saturdays on rota

Holidays: 31 days start (inc stat), increase to 34 with service (pro rata)

Job type: Full Time, Permanent

Donaldson's Vets Ltd are an independently owned veterinary group based across Huddersfield with seven practices including our own hospital.

We care passionately about looking after animals and pride ourselves on providing 'Total Care' for pets. We combine truly cutting-edge training, facilities, equipment and premises with good old fashioned personal care. We care about our people too, we are committed to promoting a positive diverse and inclusive work environment with focus on staff welfare and wellbeing.

About the role:

Donaldson's is currently recruiting for a Senior receptionist to lead the team of reception staff at our Mirfield surgery. This will include leading and managing the reception team and their performance, supporting team development and related administration.

This is a great opportunity for someone who wants to be part of a growing organisation who provides a high standard of leadership, customer service and clinical care.

You will need to be a highly motivated individual, be able to work in a fast-paced environment and be able to promote animal welfare. It is important that you have strong communication skills with a passion for providing the best customer care experience which reflects Donaldson's excellent reputation.

We encourage learning and development, and you will have opportunities to attend training both in-house & externally via Colourful CPD. You will be expected to take ownership for your personal learning and be committed to contribute to improving our standards.

If you have proven experience in a similar role and or simply have the drive, enthusiasm and ambition to be a part of a forward-thinking company, this is the job for you.

Main duties will include:

• Leading and motivating the reception team
• Rota management and planning
• Completion of all relevant HR paperwork for your team

Ensure that daily duties as per below are completed in a timely manner:

• Prompt and efficient answering of calls
• Initial greeting of clients on arrival
• Arrange appointments, register clients and pets, print invoices, process and record payments. Competent usage of the practice management system
• Liaise with clients following their appointment, re-book any follow up appointments and ensure payments of invoices before leaving the surgery
• Ensure the smooth running of appointments and admissions for vets and nurses
• Monitor client flow from check in to discharge
• Assess the urgency of a pet's condition when booking emergency appointments -with guidance
• Give advice to pet owners on nurse/vet clinics, cost of treatments, insurance and payments
• Take excess payments for insured clients and ensure that claim forms are fully completed before the client leaves the practice
• To ethically promote the (VIP) pet health care plan and pet insurance to clients
• Answer basic questions from clients on practice policy, e.g., neutering, vaccinations and pre - op advice
• Develop preventative health care knowledge to be able to provide advice to clients in line with practice protocols on topics such as flea and worm treatment, vaccination and diet
• To be familiar GDPR (general data protection regulations)
• Resolve or assist accordingly with any complaints or queries received
• General clerical duties including filing, photocopying, emailing and scanning

About you:

Job Specific:

• Line Management experience
• Proven experience in a similar role is ideal but not essential
• Experience working with computer management systems

Core Skills:

• Strong leadership skills
• Attention to detail and good communication skills are essential to this role.
• Ability to successfully handle difficult customers
• Experience in handling difficult conversations
• Patience and ability to remain calm in stressful situations
• Sound, interpersonal approach

Personal Qualities:

• The company operates within a dynamic and fast paced environment; to thrive in this role you will need to be friendly, approachable, flexible, highly motivated and have excellent communication skills
• You will be someone that is committed to learning new skills
• A 'can do' attitude with a team working ethic for timely completion of tasks

Benefits:

• Pension
• Company Sick Pay Scheme
• Staff Discount Scheme
• Enhanced Maternity Pay
• Salary Sacrifice Scheme
• CPD allowance & support
• EAP (Employee Assistance Programme)
• Cycle to work scheme

Please Note:

Bluetownonline are advertising this role on behalf of the company Donaldson's Vets.

When applying you should provide a covering letter.

All candidates must be currently eligible to both live and work in the United Kingdom.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience and relevant job titles of: Senior Receptionist, Client Care Assistant (Veterinary), Veterinary Receptionist, Veterinary Care Assistant may also be considered for this role.