Senior Visitor Experience Officer

We're seeking a dynamic Senior Visitor Experience Officer to join our growing Visitor Experience team due to retirement of the current post holder. As Senior Visitor Experience Officer, you'll collaborate with colleagues to ensure every visitor's experience is outstanding. You'll work alongside a dedicated team committed to prioritising visitor satisfaction.

You'll be instrumental in supporting income-generating activities, such as increasing sales in our shop, curating merchandise and promoting events and exhibitions to visitors. Your role is essential in ensuring Museum Service's financial sustainability while enriching visitors' experiences.

As a Senior Visitor Experience Officer, you will oversee a small team of Visitor Experience colleagues and participate in the duty rota, engaging directly with visitors on some days. You will support the development of collaborative and visitor-centric culture within in the service, emphasising excellence and innovation. Additionally, you will drive income-generating initiatives by boosting shop sales, upselling, selling event tickets, and soliciting donations, while also actively promoting upcoming events and exhibitions.

You will have:

Significant experience in working with the public, demonstrating excellent customer care skills and understanding of visitor expectations.

Good organisational skills, with the ability to prioritise tasks, meet deadlines, and maintain high standards of cleanliness and security in museum buildings.

Effective communication skills, including the ability to engage with visitors, build strong working relationships, and respond calmly and efficiently to inquiries and issues.

We are keen to find a person with the right values and attitude that match our own. If you're unsure you meet the person specification, then complete an application and let us make that decision.