Senior Wellbeing Co-Ordinator

Job Introduction

Total Wellbeing Luton is a service providing an innovative approach which aims to support both the emotional and physical health needs of people across Luton. The service brings together a range of evidence-based interventions aimed at addressing emotional health concerns early whilst encouraging and enabling the adoption of healthier lifestyles, including stopping smoking, weight management, increasing physically active and managing and reducing the impact of long-term conditions.

An opportunity has arisen to join our Total Wellbeing Luton Service as a Senior Wellbeing Co-Ordinator.

In this role you will have opportunity to make a real difference to people who have concerns about their physical and emotional health in areas such as smoking, weight management, suffering from a Long-Term Condition or experiencing mild to moderate symptoms of depression, anxiety and low mood.

Role Responsibility

You will require a keen eye for detail, be able understand data, be confident with data bases and Microsoft office, including excel and word. Key responsibilities will include:

• supporting the Wellbeing Co-Ordinators with internal and external calls
• ensuring the service is delivered within the agreed quality framework, and within agreed service level agreements
• using and responding to data reports and analysing to improve service delivery
• Internal communications
• Access
• Standardisation of Internal Pathways
• Administration

Our services operate across a variety of days and hours to include Saturdays and evening work to support our clients when they need it the most. 

The Ideal Candidate

This role requires someone who is dynamic and passionate about promoting physical and emotional wellbeing, you will need a proactive approach in providing a first contact resolution to all enquiries, and in supporting clients through the referral process, ensuring clients can seamlessly access the appropriate services.   

The successful candidate will need experience of working within a demand led, fast-paced team environment and who has experience of coaching and encouraging others, and to provide service management support by deputising in the absence of a manager.

In return, you'll enjoy the scope and support to enhance your own career, as you gain the experience and training you need to progress with us. So, if you're ambitious and focused on helping people with physical and emotional health issues, join us and add real value to people's lives, as well as your own.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. 

Turning Point