AddressSerge Lutens Beauty Consultant
Reports to: Area Sales & Education Manager Serge Lutens
Job Location: Harrods
Contract type: Permanent Contract, 22.5 Hours per week over 3 days
Hourly rate: £12.92
MISSION
As a Beauty Consultant, you will embody the spirit of Omotenashi, the Japanese concept of going above and beyond the expectations of each customer, treating each customer uniquely, listening to them and understanding their needs.
Serge Lutens offers some of the most intriguing fragrances in the perfume industry and an exclusive collection of the finest-quality beauty essentials. The brand boasts a cult following of loyal customers drawn to Serge Lutens’ unique approach to fragrance and beauty.
ABOUT SHISEIDO
Our mission : Beauty Innovations for a Better World
Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Did you know that Shiseido is the most awarded company in terms of innovation with a record 26 FSCC Awards?
Shiseido UK & Ireland plays a central role in the EMEA region, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in this buoyant market.
To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams
1. Leverage our unique portfolio of Beauty brands across all 3 categories
2. Stay agile and capture new retail opportunities
3. Customer-driven decisions
4. Create a great place to work in Beauty
Our first strength is Make-up, led by NARS, theNo 8 brand in the UK market with incredible success globally.
Skincare is a key priority for expansion, with Shiseido having huge growth potential in UK&I, and also the spectacular launch of Clé de Peau Beauté in Harrods and H-Beauty. Drunk Elephant joined our portfolio at the beginning of 2021 bringing its unique tone of voice together with its amazing formulations. In 2023 we are planning to launch ULE a newly created Skincare brand with breakthrough credentials around Sustainability, as well as expanding Gallinée, our most recent acquisition from 2022 and specialized around skin microbiome.
We are also growing fast in Fragrance with brands such as Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig&Voltaire and Serge Lutens.
Our clients include high-street retailers such as department stores, drugstores & chains as well as online pure players and specialty stores. We also have 4 boutiques and 3 direct e-commerce websites.
ABOUT SERGE LUTENS
Serge Lutens is an iconic and well-respected brand within the Beauty industry, representing over 50 years of avant-garde beauty as inspired by Mr. Lutens’ rich and varied background in fashion, film, photography and beauty. A multi-talented artist, Mr. Lutens is a pioneer and a visionary who is often credited with revolutionising colour cosmetics through the makeup line he created for Christian Dior in 1967, as well as with paving the way for Niche fragrance with the launch of Feminité du Bois and the opening of Salon Palais Royal in 1992.
MAIN RESPONSIBILITIES
We find beauty in everything - in science and art, in the products we make and how we engage with the world. You will let your passion for makeup and fragrance shine through. You’ll provide both makeup expertise through demonstrations and tutorials, and transport and inspire customers on a their fragrance journey through rich story-telling. Keeping in mind your targets at all time, you’ll be determined to drive sales and seek opportunities to deliver engaging activity on counter to ensure you work as a team to hit both your and the counters goals.
You will play an integral role in driving the UK flagship business, expressing the brand’s unique and powerful fragrance stories and beauty images to offer customers’ a unique and personal experience. Owning the makeup exclusive in the UK, Harvey Nichols Knightsbridge will be a key strategic priority in 2019, and you will be expected to recruit new customers as well as maintain a strong relationship with existing customers.
As a Beauty Consultant part of Shiseido Group, you will receive a generous allocation of products every year, to help you become a strong brand ambassador. We invest in our people and joining Shiseido gives you access to an incredible network of brands, where developing our people is at the heart of our business. A company to be proud of. A world leader in innovation and technology with over 140 years of cosmetics experience, Shiseido Group maintains a global reputation for excellence in research, product development and customer service. We provide world-renowned training and develop our Consultants to the highest standards, helping you realize your true potential.
With a highly selective distribution, your voice is always heard at Serge Lutens and you have the opportunity to make a real impact on the business. We expect you to be experienced in beauty and fragrance, to be proactive and target-driven with a true passion for everything Serge Lutens represents. In return we offer world-renowned training – we invest in you, ensuring you have the highest level of product and service knowledge, and helping you realise your full potential.
PROFILE
- Demonstrable retail Makeup Artistry experience and fragrance experience
- Excellent Communication and Customer Service skills
- Ability to work independently and as part of a team
- Self-motivated and results driven
- Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
The benefits you’ll love…
30 days holiday, including bank holidays, increasing with service
Day off when you get married and move house
Generous discretionary commission scheme
Contributory pension scheme – 5% employer contribution
Generous product allocation & discount
Enhanced parental allowance
Life Assurance up to x2 your salary
Employee referral bonuses
Access to Retail Trust
Annual performance and development reviews so you know your career is going in the right direction
POSITION REFERENCE NUMBER: 13148
