Service Advisor

About the role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner MINI Cardiff.
As a Sytner MINI Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner MINI Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW/MINI to support your career.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
Business social events
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please .
Unsure? Read on…
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey