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Form of workA multi Franchise Dealer is recruiting for a Service Advisor to join their team.You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. Duties & Responsibilities:
- Be a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.
- Welcome all customers to the department, organise department bookings for service, assisting the Parts function on holiday and absence dealing with customer requests and phone-calls.
- Prospect for Service Work to encourage customers of special offers available to them. Carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.
- Promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.
- Co-ordinate with the Sales teams, Workshop, Parts and Service.
- At least 2 years experience in a similar role
- Knowledge of vehicle parts would be advantageous
- Ability to prove and demonstrate your experience of high levels of customer satisfaction
- Excellent organisation and time management skills
- Professionally presented and posses a good work ethic
- A full driver’s licence as driving duties is involved
- Paid Holidays
- Performance bonuses
- Paid sick days
- Employee development programs
- Employee discounts
- Referral bonus
- Life insurance
- Long service recognition
- Wellbeing Scheme
- Excellent customer service Scheduling Upselling
