Address
Form of workOur client are an established Ford dealership located between Leeds and York selling new and used Fords, although they service and MOT all makes of vehicles. They are a family run business and their workshop is a thriving, busy, and challenging environment and they are looking for a Service Advisor to join their successful team on a permanent basis.
Key responsibilities:
- Undertake service reception activities including job quoting, vehicle bookings,
diary management, customer data capture, vehicle electronic health checks,
invoicing, and all other related activities
- Meeting and greeting customers on Service Reception
- Responding to customer's technical queries in a manner that is easily
understood
- Liaising with customers to report on vehicles and gain authority for any
additional work that may need carrying out
- Ensuring all customer facing service documentation is completed accurately
and in line with manufacturer guidelines and standards
- Assisting with local customer vehicle collection & deliveries where required
- Assisting and providing cover in the Parts department with parts ordering,
stock management, parts sales, and invoicing
- Maintain effective liaison with sales and workshop teams
This is very hands-on role and the successful applicant will:
- Have previous experience in a Service Advisor role in a franchise dealership
environment
- Have good mechanical awareness and understanding of cars and parts
- Be enthusiastic, friendly, and helpful
- Listen effectively and communicate confidently and clearly
- Approach every situation with a desire to understand and deliver
- Be flexible and enjoy working quickly and accurately in a fast-paced team
environment
- Be honest with high levels of integrity
The details:
Up to £27,000 basic salary (depending on experience)
Monday to Friday 8am - 5pm
2 in 3 Saturdays on a rota basis 8am - 12pm
Occasional overtime available
22 days holiday + bank holidays
Company pension scheme
If you are interested in this role, please apply online or send your CV to quoting job ref 'ATR_29177'
