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Form of work
SalaryOcean BMW Motorrad Plymouth is looking for a Service Advisor.
Your role
If you have a passion for Motorcycles and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the world's admired brands in the motorcycle industry.
As a Service Advisor, you will be the main contact for the customer from the initial meeting to finalizing the invoice on completion and handing the motorcycle back to the customer. You will be responsible for consulting with the customer about the work to be undertaken on their motorcycle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.
The main duties of the role include:
- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates.
- Maintaining knowledge of our aftersales products and services.
- Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction.
- Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service.
- Ensure customer motorcycles are handled with care whilst in the responsibility of the Service Workshop and that all bikes are cleaned and valeted ready for handover to customer.
Your profile
- Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably.
- Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
- Excellent administration and organisational skill, with good diary management to ensure all customers are followed up within agreed timeframes.
- Proven experience as a Service Advisor in the automotive industry is desirable but not essential.
- Must be eligible to work in the UK.
Rewards
Your hard work will be rewarded with 22 days holiday, plus Bank Holidays, a pension scheme, and continued career development at the BMW Training Academy.
Your working hours will be 42.5 hours per week, Monday to Friday, plus Saturdays on a rota basis.
