Service Advocate

Reinsurance Claim Service Advocate

Aon are currently recruiting a Reinsurance Claim Service Advocate to join our team in Chelmsford. The Reinsurance Claim Service Advocate will be primarily responsible for servicing Reinsurance claims primarily from (but not limited to) UK clients.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Reinsurance Solutions

Reinsurance Solutions, a division of Aon plc, is the world’s leading reinsurance intermediary and full-service capital advisor. We empower our clients to better understand, manage and transfer risk through innovative solutions and personalised access to all forms of global reinsurance capital across treaty, facultative and capital markets. As a trusted advocate, we deliver local reach to the world’s markets, an unparalleled investment in innovative analytics, including catastrophe management, actuarial and rating agency advisory. Through our professionals’ expertise and experience, we advise clients in making optimal capital choices that will empower results and improve operational effectiveness for their business. With more than 80 offices in 50 countries, our worldwide client base has access to the broadest portfolio of integrated capital solutions and services.

What the day will look like

• Assist in end-to-end processing of Claims including submission to participating London (ECF) and company Reinsurers;
• Resolve incoming queries quickly & efficiently, maintaining good client communication;
• Build and foster relationships with external parties, keeping all stakeholders advised of developments as they occur;
• Effectively communicate across a network of internal contacts and business units;
• Use core systems & reports to manage & prioritise workloads across Key Result Areas, proactively taking remedial action where results are not in line with expectations;
• Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

Skills and experience that will lead to success

• Good knowledge of Microsoft Office including Word, Excel and PowerPoint;
• Excellent analytical and problem-solving skills;
• Good ability to work under your own initiative and as part of a team;
• Good communication skills, both written and oral.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on 

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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