Service And Planning Co-Ordinator

The role as the Service and Planning Co-ordinator will require the ability to deal across functions, from Field Service Engineers through to, and including, Senior Managers, decision makers and main board directors within customer organisations. Reporting to the Service Manager/Customer Services Supervisor the primary function of this role is for customers to have one point of contact for Service and parts within designated regional area, covering all aspects of Customer Service.
Promptly dealing and responding quickly to customer enquiries by telephone and email
Act as secondary contact for all customers
Accurately processing customer orders on SAP from various sources (parts / internal / external)
Log all machine breakdowns and release/liaise with the field service team
To effectively and efficiently answer Service and break down requests from customers, considering at all times the SLA agreements in place. To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time
Review and process all field service for review and approval by the customer
Provide customers with official quotations and follow up all opportunities in a timely manner.
To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew. Active follow up of equipment sold without service contracts.
Optimize selling potential and develop relationships with new and existing prospects via calling, email and marketing campaigns.
Cross sell and upsell where appropriate to increase parts profitability.
Be actively involved in any special projects concerning the sale and promotion of parts and consumables.
To operate at all times within the companys policies and procedures at the highest professional and ethical standards whilst maintaining a positive and strong customer service culture.
To ensure that the companys Health & Safety regulations are followed at all times.
The Candidate
At least 3 years sales administration and/or customer service experience.
Excellent communication skills both verbal and written
Highly organised with experience of working to deadlines.
Working knowledge of CRM Systems
Good working knowledge of SAP is essential 
Drive and Enthusiasm
Desire to succeed
Professional Telephone Manner
This is a permanent full-time office based role, the working hours are week 1 Monday to Friday 8am-4.30pm, week 2 Monday to Friday 8.30am-5.00pm. The hours are 37.5 hours per week.
Benefits
Starting salary is between £23-£25k depending on experience.
25 Days Annual leave plus bank holidays
Birthday off
Pension Scheme
Employee Assistance Programme
Long Service Awards
Bonus Scheme
Well-being Support
Life Assurance
Volunteer Days
4 Week induction programme
Bespoke Training
Please apply today for immediate consideration.