Service Asset & Configuration Manager

Business Unit: Technology Operations & Cyber Security
Salary range: GBP60,000 - 75,000
Live to inspire change. Live a life more Virgin.
Our Team
The world is changing and so are we. That is why we are a home for the courageous. We reward those who push themselves, but we know you would do it anyway. You are naturally curious, ambitious, and brave. You want to do big things, and we have the roles to make that happen.
An exciting opportunity has arisen within IT Service Management for a manager to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team as a people leader, leading and inspiring them to deliver the best user experience whilst following auditable processes and ISO 10007, ISO 19770-1 and ITIL standards.
You'll get the opportunity to shape and implement future strategy and ensure the function continues to meet the needs of a growing, ever-changing business. You will be responsible for the leadership and direction of the SACM Team: Configuration Management (CM) as well as Hardware Asset Management (HAM) and Software Asset Management/License Management (SAM).
The role will need the manager to work in conjunction with multiple business units across Business areas, IT Development & Change, and Support pools to ensure effective governance, controls and policies are communicated, implemented and continually improved and will support them in the day to day running of the business area to ensure we meet our SACM commitments.
The role will also require you to lead a team of Configuration Management specialists, as well as Hardware Asset Management & Software Asset Management/License Management specialists to provide first class service utilising ITIL & ISO standards, whilst providing support for all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing & maintaining operational processes for both the Hardware and Software Asset Management functions.
What you'll be doing

• Influence, engage and be an active and effective member of the TOCS extended Leadership Team.
• Leading and inspiring the SACM Team to enable effective delivery, encouraging a high achievement culture and role modelling Great Leadership and demonstrating VM's Purpose, values and behaviours.
• Effective management of Software and Hardware Asset Management controls including asset monitoring, compliance, cost oversight and reporting as well as Configuration Management controls to identify, control, report, control and validate the Configuration Management Database (CMDB).
• Leading conversations across the area on asset cost saving initiatives, leadership of cost challenge initiatives and their delivery and identifying opportunities to influence budgets and specifically, third party spend to drive a more efficient organisation.
• Establishing and promoting Configuration Management processes to deliver and enrich CMDB's data interaction with other ITIL processes across TOCS and the wider organisation.
• Management of SACM control risks and managing audit items effectively.
• Raising SACM awareness and capability (knowledge, skills and competence) of all colleagues across through strategic and focussed communication activities.

We need you to have

• Strong leadership and experience of People Leading at various levels with a proven track record in the development of staff.
• Understanding of commercial and people challenges and understanding of the underlying principles of continuous improvement and driving efficiencies.
• Excellent problem-solving skills and ability to analyse information appropriately.
• Effective change management ability and a sound understanding of dealing with change in large organisations.
• Proven ability to balance multiple tasks and deadlines.
• Skills and knowledge in Configuration Management, asset management, software licensing, procurement and financial planning.

It's a bonus if you have but not essential

• Knowledge of ServiceNow & Flexera toolsets for SACM is preferable.
• Knowledge of Financial Services is preferable.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
• Up to five extra paid well-being days per year
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market-leading pension
• Free private medical cover, income protection and life assurance
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
• Ability to work anywhere in the UK (where the role allows)

And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.