Service Capability Lead

A new opportunity has arisen for a Service Capability Lead to join the Joint Multi National Interoperability Assurance Network (JMNIAN) team in the provision of a secure testing and validation network to support national and international defence and industry.
The Service Capability Lead will own 3 specific functions within the team under the direction of the delivery manager. You will proactively lead these functions in terms of its contribution to the overall requirements and support to the customer.
The expectation would be that you would be onsite at least 1 day per week in the Salisbury office, but naturally depending on work volumes there could be weeks where you are required more/not at all onsite. We recognise that work-life balance isn't a luxury - it's a necessity. Whether working from our offices or at home, we give employees the flexibility to help them achieve a healthier work-life balance and perform at their best.
You will also have access to an endless list of training courses through our 'Learning Hub' to help you learn new and build upon existing skills. We want you to fulfil your potential and to make sure that you feel supported, encouraged, inspired and empowered in your career.
We don't believe in all work, no play. From buying extra annual leave days, to discounts on gym memberships, our leisure and lifestyle benefits offer savings and discounts so you can make the most of your downtime.
What you'll be doing:
Asset Management:

• Make sure all assets held on the account are managed and accounted for in line with Programme Office direction and Defence Science and Technology Laboratory (Dstl) accounting procedures using the Master Asset & License Tracker.
• Assigning assets to requirements and making them available for engineers to configure and install as required.
• Handling decommissioned assets through the process of storing, redeployment or disposal.
• Maintaining records of asset maintenance contracts where applicable and advising JPO with upcoming renewals for their consideration.

Procurement Management

• Initiate the JMNIAN procurement process when required, providing quotes for consideration to the JPO or Dstl PM and following through with the purchase once approval is granted.
• Tracking orders and advising JPO on delivery timescales to aid in budget planning and scheduling of requirements.
• Accepting deliveries of assets and ensuring they are asset tagged in line with Asset Management procedures.

Licence Management

• Maintaining records of JMNIAN-owned licences and monitoring expiry dates and quantities to advise JPO when purchases or renewals need to be considered.
• Ensuring receipt of purchased licences and filing of documentation, such as order confirmations or licence entitlements.
• Ensuring JMNIAN licence usage is aligned with publisher/vendor End User Licence Agreements.

What you'll bring:

• Understand service delivery models
• Experience of SLA reporting and Key Performance Indicators
• IT services background
• Professional SM qualification such as ITIL

It would be great if you had:

• Budget track record
• Experience in contract management
• Membership of a recognised professional IT body
• Relevant sector experience

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!
Employment Type: Full-time, Permanent
Location: Salisbury (Hybrid 1 day per week from the office)
Security Clearance Level: DV (Must already hold an active SC as a minimum and willing to undergo full DV clearance)
Internal Recruiter: Becky Sutherland
Salary: GBP30,000-35,000pa
Benefits: 25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.