Service Centre Technician

We are currently recruiting for our client based in Dudley who are a Global leader in the design and manufacture of high-performance plastic and rubber extrusion lines.

Providing exceptional value to customers our client serves a wide range of industries including packaging, construction, healthcare, agriculture, automotive, electronics, and energy. Additionally, the company offers a full range of extrusion after-market services and rebuilds/reconditions older machines for resale.

The UK business unit is a growing, profitable, and tight-knit operation with an excellent team ethic and confirmed strong sales for 2024.

THE ROLE:

The Service Centre Technician will assist the current Service Centre Manager lead the company's Service Centre operations, focusing on customer satisfaction, operational efficiency, and revenue growth with a view to progression into a managerial role over a one-to-two-year period. Additionally, the role involves assisting the current in-house controls expert in supporting the growth of the business and establishing new areas of expertise within the customer base.

• Assist in the daily operations of the Service Centre, ensuring high standards of customer service and operational efficiency.
• Develop awareness of both historic and current control systems in an effort to support for the full range of the business.
• Assist the current in-house controls expert with electrical and control issues.
• Support projects with customers, troubleshooting existing issues and providing solutions.
• Assist in specification of PLCs, software, and related technology for out-of-date equipment.
• Assist in transition from analogue to digital technology.
• Assist in development of new control solutions for extrusion machines.
• Modify standard control panels to suit customer needs and upgrade/modify electrical systems on rebuilds.
• Provide consultative technical advice and assist in solving equipment and processing problems for customers.
• Assist in the generation, maintenance, and modification of relevant electrical CAD drawings for ongoing contracts and prospective orders.
• Coordinate with sales and production teams to ensure timely and effective service delivery.
• Handle customer inquiries, complaints, and feedback, ensuring prompt and effective resolution.
• Promote and manage after-market sales, including service contracts, parts, and upgrades.
• Conduct service calls, sales calls, and commissioning visits, as necessary.
• Keep up to date with current safety standards, working practices, and technological advancements applicable to the business sector.

THE SUCCESSFUL CANDIDATE :

• Strong experience in control systems, electrical engineering, and electrical wiring.
• Have experience in working PLC’s.
• Experience in varying manufacturing environments including Pipe and Profile, Blown Film, Cast Film Extrusion Coating or Foam Extrusion would be advantageous.
• Demonstrated ability to solve technical issues and provide hands-on support.
• Excellent communication skills and confidence in front of customers.
• Willingness to travel as needed.
• Will be able to travel UK & global as part of their role, and therefore must hold a full UK driving licence.

In return our client offers significant opportunities for career advancement.

The successful candidate will help drive the development of the company’s systems, Service and electrical offerings in line with corporate strategy.