Service Contracts Administrator

Think Specialist Recruitment are delighted to be working with a large well respected international company who are a market leader in their field. Our client are currently experiencing a increase in business, and are looking to expand their team, so are currently in the market for another Service Contracts Administrator.

This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. The core hours for this role are Monday to Friday 9:30am - 6pm; however due to needs of the business to be available to Customers at all times, the successful candidate will be expected to work one weekend a month.

Our clients' are offering a generous starting salary, along with an attractive package of company perks including a substantial company pension, and private health insurance. The salary for this role is £33,000 with a £3,000 bonus available.

Duties:

• Prepare, review, administer, track and manage service contract proposals and renewals.
• Administer and manage existing service agreements with customers.
• Execute the delivery of high-quality Service Contracts administration & management, consistent with our clients global standards, ensuring you comply with local and legal requirements.
• Manage & build relationships with key account clients to maintain/establish our client as an important asset to their operations.
• Support the Service Sales Director in winning contracts by accurately quoting and writing contracts, whilst efficiently processing won contracts on our clients systems.
• Maintain compliance with Service Contracts, ensuring that all stakeholders understand and comply with the specific contract terms.
• Prepare & continuously update Service Contracts, in line with the agreed terms between our client and their customers.
• Receive and manage incoming service requests and dispatch technical engineers, prioritizing as necessary to meet the needs & requirements of different clients.
• Prepare and send invoices to clients, ensuring that these are processed in accordance with internal procedures.
• Process technical engineer's callouts, via our clients systems; review the technical engineers documentation & assuring all requirements are met, whilst also proceeding with payment to the technical engineers.
• Develop and execute administrative processes that advance the company's service goals and objectives.
• Management of all customer data, ensuring that all records are accurate & consistently updated.
• Provide out of hours cover to our clients, one weekend per month, take calls & manage emails for callouts, as necessary.

Candidate Requirements

• Previous Customer Service experience is a must.
• Proven previous administration experience is desired.
• Strong Microsoft Word, Powerpoint and Excel skills.
• Salesforce experience would be considered an advantage.
• Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress.
• Customer focused, with excellent interpersonal communication skills.
• Strong organisational and time management skills.
• Clear attention to detail.
• Excellent analytical & problem-solving skills.
• Team player who will be able to work alone or as part of a successful technical support team.

Perks Of The Role

• Salary - £33,000
• Bonus - £3,000 (pro-rata in first year)
• 8% company pension contribution
• Death in service cover (x6 Basic Salary)
• Private health insurance (after passing 6-month probationary period)
• Medicash plan (after passing 6-month probationary period)
• Group income protection scheme