Service Control Team Leader

Purpose of the position

We are looking for a new Service Control Team Leader at Hiab who will be responsible for providing administrative support to the front line activities of the Service department and liaising with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment.

Main tasks and responsibilities

• Managing SER06 WIP for the department and ensuring it does not exceed the agreed timeframes
• Managing and resolving customer disputes for service invoices within the agreed time frames
• Driving department targets
• Motivating customer service team to achieve set monthly invoicing targets
• Supporting customer services team in their day to day activities across the UK
• Training new members of the customer service team
• Responding to customer enquiries for breakdowns and servicing and support team
• Liaising with Depots ,ASC’s regarding all aspects of maintenance and service contracts
• Managing and controlling the maintenance service contract process, including producing reports and schedules and overseeing the respective administration process
• Raising quotes, estimates and invoices for chargeable work
• Assisting in the management of profitability and costs for maintenance and service contracts
• Reviewing department processes and structures to ensure efficient operation
• Provide additional support to Service Support Manager in managing the day to day activities of the Customer Service Team
• Adhering to Company processes and procedures
• Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to
• Company equipment to your line manager or Health and Safety
• Maintaining documents and files for maintenance contracts and service calls
• Maintaining service contract schedules.

What you’ll need to succeed

Education:

• GCSE Level

Working experience:

• Have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in an administrative role
• SAP system knowledge would be preferable but is not essential

Competence and skills:

• Possess good I.T. skills, including MS Office 
• Have excellent written and verbal communication skills
• Be confident and comfortable interfacing with other departments and stakeholders
• Be self-motivated, capable of working under pressure, and able to operate with minimal supervision
• Be a good team player and flexible with regards to tasks performed.

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

If you are interested in this opportunity, please submit your application now!