Service Delivery Analyst

Service Delivery Analyst

Cambridge / Fully Remote

£45,000 - £50,000

This is a Service Delivery Analyst role for an exciting FinTech Payments company who are going through a period of growth.

The business offer a range of products and services within the payments sector, delivering end to end solutions for a wide range of clients that span UK, Europe and further afield.

As the Service Delivery Analyst you’ll be responsible for the managing of incidents, problems and change activities within Service Management team, making sure the business adhere to the defined processes and policies in order to provide excellent levels of service. In addition to this, you’ll also be involved with all Service Reporting and providing metrics that demonstrate key IT KPI’s and performance, ensuring all reports are accurate, the dashboards are updated and commentary is jargon-free and understood by all.

There’s also a part to play with continuous improvement initiatives - anything you feel would improve the service you can provide, to ensure that IT is an enabler for the business will be listened to.

For this role, we’re looking for someone with ITIL qualification and strong experience across Incident, Change & Problem management. You’ll need to be customer focussed, able to work effectively with people at all levels of the organisation and have strong service performance reporting, being confident extracting data to produce meaningful dashboards.

There are some on-call activities, providing 24x7 IT cover as part of a shared rota one week in 4.