Address
Form of workService Delivery Co-ordinator
Location: Basingstoke
Salary: £26,000 - £28,000
My client based in Basingstoke is looking for a Service Delivery Co-ordinator to join their friendly team. You will support and provision all products sold to both existing and new customers while delivering exceptional customer service.
Responsibilities:
Ensure all new and post-sale orders are dealt with efficiently and in a time manor
To ensure we are regularly communicating with clients while exceeding their expectations.
Raising Purchase Orders and ordering materials to be sent to customers
Liaising with networks on provisioning orders
Raising or adding all aspects of the project billing to CRM
Ensure constant improvement of customer experience and Service Delivery knowledge.
Manage process for communicating service affecting issues to the organisation and our clients.
Maintain relationships with key partners, ensuring we provide a unified service from supplier to client.
Develop, implement, and maintain procedures of best practices and standards.
Understand analysis reports and analysis of the team
Skills:
Positive can-do attitude
Strong customer service skills
Strong communication skills
Comprehensive industry knowledge
Great attention to detail
IT Literate
Decision making skills
Proven problem-solving attitude
Ability to coach others.
Ideal candidate will have a Project Management background, previous experience in a problem-solving environment with a high interest in technology and innovation.
