Service Delivery Lead

Service Delivery Lead / IT Governance / IT Service Management / ITIL / Policies / Processes / Luton / Permanent / Hybrid

Overview

Vivo Talent is partnered with an exciting, consumer-focused organisation who are growing their platform teams.

They have been going through a progressive journey within their technology function and have been looking to consistently improve their technology capabilities with their infrastructure systems underpinning this.

This role is critical in ensuring the effective execution of the service integration strategy and process within the platform.

Key Accountabilities

• Responsible for the service integration strategy
• Oversee the execution of ITSM, tools and frameworks
• IT Governance
• Incident Management
• Vendor Management

Key Skills

• Experienced in IT governance including policy definition & process improvement
• Strong understanding and experience in ITSM and ITIL
• Ability to understand systems and collaborate with technical teams
• Stakeholder management skills

If you are interested in hearing more about this opportunity please reach out with further questions or an up-to-date CV.

Service Delivery Lead / IT Governance / IT Service Management / ITIL / Policies / Processes / Luton / Permanent / Hybrid

Service Delivery Lead / IT Governance / IT Service Management / ITIL / Policies / Processes / Luton / Permanent / Hybrid

Service Delivery Lead / IT Governance / IT Service Management / ITIL / Policies / Processes / Luton / Permanent / Hybrid