AddressAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
Service Delivery Manager
Would you like to be pivotal for Tetra Pak services by leading a team of professionals within Field Service Operations that share a passion for delivering technical support to Tetra Pak Customers?
As a Service Delivery Manager, you will be responsible for managing a part of our Service organization. You will ensure Tetra Pak provides our customers with a high quality of services, and that all issues are dealt with in the most effective and satisfactory way both for the customer and Tetra Pak. This position will help develop key field personnel.
This position provides a strong foundation in working closely with customers, the Customer Service Operations Director, the Central Planner and Account Managers, and will provide continuing career opportunities within the company.
You can be home based anywhere in the US.
You will be travelling up to 50% of your time to our customer sites.
Tetra Pak is not considering applicants (Internal or External) who require International relocation to the United States.
What you will do
As Service Delivery Manager / Technical Service Manager, you will:
- Lead, develop and manage the field force according to the OHS (Organizational, Health and Safety) Regulations, IDP’s (Individual Development Plans), Global HR Processes and Company Policies, in close collaboration with Competence Development Drivers
- Lead the supervision of all planned activities, to ensure they are executed to a high standard and in line with agreed procedures, safety standards and regulations, ensuring that all assignments are manned in an efficient and effective way to satisfy customers, follow up and drive action plans related to CX (Customer Satisfaction Surveys)
- Drive adoption and use of digitalization and apps
- Ensure High Quality of required field force reporting, both internal and external
- Manage the welfare of the team members in a proactive manner to ensure the highest levels of employee engagement
- Lead issue resolution (management and escalation) to ensure timely quality resolution to the satisfaction of the customer. In case of service quality issue, support with analysis, action plan and regular communication to stakeholders.
- Collaborate with central planning and Key Account teams to secure the optimal planning of resources
We believe you have
- A Bachelor’s Degree in a Business, Engineering or Science field preferred, or equivalent skills and experience
- High level of analytical problem-solving skills
- High level of mechanical and electrical competence
- A good understanding of service business, service products and customer needs
- Team player behavior with strong communication skills
- A Self-driven, highly motivated and independent personality
- Excellent negotiation skills and informal authority to motivate and influence people at all levels
- Fluent English skills
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on March 11, 2024.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
