Service Delivery Manager (It Security)

Are you passionate about ensuring the seamless delivery of cutting-edge IT security solutions? Do you thrive in managing client relationships while overseeing Service Delivery processes? I am recruiting on behalf of a leading provider of comprehensive cybersecurity services for a talented and motivated individual to join their dynamic IT Security team as a Service Delivery Manager.

Role Overview:

As the Service Delivery Manager, you will play a crucial role in ensuring the smooth delivery of cybersecurity services to clients. From managing end-to-end Service Delivery processes to fostering strong client relationships, this role offers an opportunity to contribute to the excellence and growth.

Role Responsibilities:

Service Delivery Management:

• Coordinate and oversee the delivery of IT security services, ensuring adherence to SLAs and quality standards.
• Monitor service performance metrics, analyse trends and implement continuous improvement initiatives.
• Collaborate across security teams to resolve Service Delivery issues and escalate critical incidents as necessary.
• Develop and maintain Service Delivery processes, documentation, and standard operating procedures (SOPs).

Client Relationship Management:

• Serve as the primary point of contact for clients, addressing their inquiries, concerns and service requests.
• Conduct regular service review meetings with clients to gather feedback and identify opportunities for enhancements.
• Build and nurture strong client relationships to foster trust, satisfaction and long-term partnerships.

Risk Management and Compliance:

• Identify potential risks and compliance issues related to Service Delivery activities and take proactive measures to mitigate them.
• Stay abreast of industry regulations, best practices and emerging trends in IT security to ensure compliance.

Qualifications and Skills:

• At least 5 years proven experience in IT Service Delivery management (ideally within cybersecurity).
• Knowledge of cybersecurity principles, practices, and technologies.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a proactive approach to issue resolution.
• Certification in IT service management (e.g., ITIL) preferred.
• Occasional travel will be required for this role.

What’s In It for You:

By joining my client, you'll become an integral part of a company committed to intelligent growth and a collaborative, growth-minded culture. Enjoy competitive compensation and benefits packages, including enrollment into the company pension scheme, cycle to work scheme, 31 days holiday (including bank holidays) and up to £40 gym membership contribution.