Service Delivery Manager

Description

Service Delivery Manager

Field Based, covering the UK, predominantly South East

Ideally you will live within 3 hours of Heathrow Airport

Are you a Service/Program Manager ready to drive Service and Maintenance projects at busy airports?

As a Service Delivery Manager here at Leidos, you'll manage customer relationships across our Airport and customer install base who are predominantly in the UK but also mainland Europe, reporting financial and technical performance of service accounts. The Service Programs Manager will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of Leidos solutions.

You’re a problem solver – busy airports don’t stop if the equipment goes down, you’ll need to find ways to work around a live environment and not disrupt the flow of passengers.

As the Service Delivery/Program Manager, you are responsible for;

• Managing service customer accounts and support the delivery of first-class service while achieving results in the most efficient and cost effective way.

• Establishing program goals and objectives.

• Owning the customer account in tandem with the Field Service Management Team and ensure contractual obligations are met, monitoring the contract performance and taking corrective actions where necessary.

• Managing CDR/Service providers along with standard account management tasks including securing monthly service data and performance data and ensuring performance SLAs are met.

• Tracking all Service contracts validity dates to ensure contracts are renewed on time and avoid break in revenue recognition. Working with the Field Service Management Team on strategy and implementation to recapture expired contracts and former customers.

• Providing input to service contract proposal preparation, statements of work and specifications. You’ll also track and prepare financial and operational reports for program performance.

About You

Ideally a degree in engineering, business administration or other related field, applications with equivalent experience will be considered.

Significant program management experience within a service and maintenance sector, ideally security/detection or airport equipment though general IT or Engineering service and maintenance will be considered.

Experience in aviation programs and contract management would be beneficial.

Excellent verbal, written and interpersonal communication skills are required with internal and external customers.

Ability to write reports, business correspondence, and to effectively present information and respond to questions from management and customers is essential.

PMP Certification, Knowledge of MRP and/or ERP/CRM systems preferred. 

This is a field based role, so a full UK driving license is required.

You will need to be able to obtain and retain BPSS clearance.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

About Leidos

Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2023. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.