Service Designer

Your new company
A High-Profile Ministerial Organisation operating UK wide
Your new role
Service Designer
What you'll need to succeed
Day to day you will be:

• Analysing existing information provided by several government departments and considering users' needs within that context.
• Co-ordinating with other government departments on this broader look at sanctions information and influencing key stakeholders where appropriate to effect change.
• Understanding and reporting on internal stakeholders' perspectives and user needs
• Devising user journeys that match specific user needs met by the scope of sanctions policy remit.
• Applying service design-thinking to content in prototyped services, using a task-based mentality
• Ensuring consistency of language and naming conventions across all content and prototypes - employing a sharp eye for detail
• Removing redundant text/steps and introducing brevity at appropriate stages in the user's journey across the service
• Taking an integrated approach that considers all content outside of prototypes along with prototypes, so online journeys are smooth.
• Demonstrating an Agile mindset, a willingness to improve Agile capability, and a strategic, systems-thinking approach.
• Using tools such as SharePoint to map and organise content and stakeholder lists, ensuring they are detailed and kept up to date.

Essential:

• Agile working
• Strong background in either service or product design
• Designer that understands the value proposition
• Data-informed decision-making
• Stakeholder relationship management
• Experience working in the Business to Business and Business to Customer sectors.

What you'll get in return
This is an excellent role for an experienced Service Designer to support interesting and current projects around ensuring user needs are met across the organisation and its users.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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