Service Desk Assistant - Facilities Management

Do you have a passion for customer service and a keen eye for detail?

I’m currently working with a leading UK Commercial Property company, seeking a talented and motivated Service Desk Assistant.

As a Service Desk Assistant, you will play a crucial role in ensuring smooth service delivery and customer satisfaction for both our internal and external stakeholders. With a focus on monitoring service performance, managing inquiries, and contributing to compliance requirements, you will be an integral part of the Facilities Management (FM) team.

This is an excellent opportunity to join a renowned organisation in the real estate industry and make a significant impact on our operations. If you are a dedicated professional with excellent communication skills and a passion for delivering exceptional service, we invite you to join us in this exciting role.

Job title: Service Desk Assistant

Location: Birmingham City Centre

Employment type: Full time, Monday to Friday

Working type: Hybrid working

Salary: £25,000 - £27,000

Key duties of the role:

• Provide first-level support for facility-related issues, responding promptly to Service Desk inquiries and incidents.
• Log and prioritise service requests, ensuring accurate documentation of issues, resolutions, and follow-up actions.
• Collaborate with internal teams and external vendors to coordinate timely resolution of facility-related problems and maintenance tasks.
• Monitor and manage facility management software systems to track work orders, service requests, and preventive maintenance schedules.
• Coordinate with personnel to ensure efficient and effective resolution of facility issues.
• Communicate with building occupants to gather information on reported problems and provide timely updates on the status of service requests.
• Maintain a comprehensive knowledge of facility management processes and procedures to address user inquiries accurately.
• Assist in the development and improvement of Service Desk procedures and documentation.

The ideal candidate

• Strive for high customer and tenant satisfaction by delivering exceptional service.
• Meet stated deadlines and prioritise tasks effectively.
• Act as a supportive team player, assisting and collaborating with all team members.
• Demonstrate excellent communication skills in person, on the phone, and through email.
• Actively build and nurture relationships internally and externally.

Does the above sound like the role you have been waiting to take on? CLICK BELOW AND APPLY NOW!