Service Desk Coordinator

Are you a problem-solver at heart, with a knack for providing excellent customer service? Are you ready to take on a dynamic role where you can make a meaningful impact on our client’s experience? If so, we invite you to join us for 12 months as a Service Desk Coordinator. This role will be covering a period of maternity leave and is starting in March. If you are passionate about technology, thrive in a fast-paced environment and are eager to take on new challenges, we would love to hear from you.

Duties include:

• Coordinate planned maintenance and remedial works with clients and engineers, ensuring timely completion within KPI deadlines.
• Manage engineering diary effectively, considering geographical locations and required skillsets.
• Provide risk assessments and method statements for planned maintenance activities.
• Address emergency callouts promptly within specified KPIs.
• Handle aborted scheduled visits, including cost assessment for clients.
• Manage client portfolio, attending meetings as needed to uphold positive relationships.
• Respond promptly and accurately to client inquiries, escalating issues when necessary.
• Perform general administration duties and maintain communication for cost-saving labour use and operational efficiencies, optimising revenues and margins.

Your Profile:

• Proficient in using computer systems and relevant software.
• Excellent written, oral, and numerical communication abilities.
• Proven track record of success in delivering exceptional customer service.
• Ability to work collaboratively as part of a team or independently as required.
• Understanding of basic financial principles and adherence to budgetary constraints.
• Excellent organisational abilities, capable of managing multiple tasks efficiently, especially under short notice.

In return:

Enjoy 25 days of holiday leave plus bank holidays, providing ample opportunity for rest and relaxation. Competitive Salary: Earn up to £24,000 per annum, reflecting your skills and experience in the role. Benefit from onsite parking, ensuring hassle-free commuting to and from work. Access to free tea and coffee, keeping you energised and focused throughout the day. Supportive and welcoming team!

Next Steps:

If you are available for work and can start a new contract in March, please apply for this new Service Desk Coordinator role with your most recent CV. Once received, we will review and be in touch. Interviews taking place ASAP. Thank you!