Service Desk Coordinator

Market 36 Recruitment are currently recruiting for a Service Desk Controller based in Witham, Essex on a permanent basis.

Reporting to the Office Team Leader, the successful candidate will be providing a central role for field service to ensure standard working procedures and customer service is maintained efficiently, ensuring excellent standards of service to the customer is provided.

Roles & Responsibilities:

· Providing product and technical information, together with advice tailored to customer requirements.

· Handling customer enquiries via telephone or email and ensuring the customer communication is priority.

· Identifying customer product requirements and where necessary liaise with suppliers our purchasing department.

· Allocate all jobs to engineers via ERP effectively and efficiently.

· Issuing completed Job Cards to customers and requesting order numbers before invoicing.

· Supporting the sales team and customers by checking stock, raising quotations and processing sales orders from start to finish and maximise service level agreements.

· Ordering products from suppliers and liaising with our purchasing department.

· Proactive review of customer service disputes to identify root cause and corrective actions.

· Managing the Work in Progress in line with the company policy.

Experience, Knowledge & Qualifications:

· Communicate efficiently and express your ideas clearly and confidently as all levels verbally, via email and the telephone.

· Good knowledge of UK geographics to effectively plan resource by area or region.

· Skills to systematically establish facts and principles for problem solving to resolve customer enquiries.

· Teamwork, ability to work confidently within a group and on own initiative.

· Time management, ability to manage time effectively and prioritising tasks and working to deadlines.

Working hours are Monday – Friday 08:30 – 17:00

In return our client offers a salary between £27,100.

Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and HR & Finance. We take pride on building strong working relationships with local employers and candidates.

Job Types: Full-time, Permanent

Salary: £27,100.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Reference ID: LLM36TE20221