Service Desk Engineer

Are you passionate about technology and providing exceptional service? Do you thrive in a dynamic, fast-paced environment? If so, read on.
Primary Job Purpose:
As an IT Service Desk Specialist, you'll be the frontline hero, providing top-notch support and services for my client's standard applications and infrastructure. You'll manage service requests and be the first point of contact for all IT-related issues, ensuring the operations run smoothly.
Key Responsibilities:

• Incident & Request Management:
  Be the problem-solver, ensuring quick resolution of incidents and fulfilment of service requests.
• Knowledge & Asset Management:
  Keep the IT knowledge base and assets up-to-date and in check.
• Continual Service Improvement:
  Embrace and implement ITIL best practices to enhance services.
• Documentation & Compliance:
  Maintain meticulous records and adhere to company policies, including IT and Health & Safety guidelines.

Skills & Experience:

• A solid understanding of IT operational support frameworks.
• At least 2 years of experience in IT support or a similar role.
• ITIL v4 Foundation and MCP certifications are a plus.

Personal Attributes:

• Organised, logical, customer-focused, and process-driven.
• A team player with a high level of motivation.
• Ability to multitask and meet tight deadlines.
• Excellent communication skills, both verbal and written.

What's on offer:

• A collaborative and supportive work environment.
• Opportunities for professional growth and involvement in IT projects.
• Competitive salary and benefits package. Great overtime rates.

Hours of Work:
You'll be part of a rotating schedule to ensure coverage during business hours, including weekends.
If you're ready to take on this challenge and contribute to the team's success, apply now!

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