Service Desk Technician

Job Title: Service Desk Technician

Location: Trafford House, Manchester, M16 0GW

Trust: Manchester University NHS Foundation Trust

Pay Rate: £12.86/Hr.

Job type & Shift Patterns: Full time, Monday – Friday 8am-4am or 9am-5pm, 37.5 hours a week (100% On-site)

About the Trust: Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 28,000 staff. It was formed on 1st October 2017 and since then has been responsible for running a family of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialized regional and national services.

JOB SUMMARY:

The Digital Service Desk Technician provides 1st Line support to all trust locations and users and where possible provide solutions. If not possible coordinate the escalation of the incident/ service requests to 2nd & 3rd tier support.

Digital Service Desk Technician must work closely with both the Digital Service Desk Supervisors, Digital Support Coordinators/Planners to ensure a high performing, structured and coordinated approach to the provision and delivery of IT support.

You will learn the following whilst working at the trust:

• Be the first point of contact within Informatics for all queries, incidents, problems and requests.  Accurately log digital-related calls for incidents, problems and requests received by telephone, electronically or in person using the Trust’s Service Desk system.
• Provide first line support for digital service where possible using knowledge bases provided.
• Act as a point of contact for digital-related advice.
• Ensure all deployed software is fully licensed.
• Assist in the administration of Service Desk applications including the Informatics Service Desk software and Informatics telephony call logging system ensuring that they are maintained to a high standard.
• Take ownership of open calls logged on the Service Desk system, liaising with other Informatics teams to ensure efficient, effective, timely resolution of calls.
• Use Configuration Management tools and other hardware and software to support the efficient, responsive and effective delivery of the infrastructure and continuity service.
• Liaise with third party suppliers where incidents have been escalated to, obtain feedback of resolution progress to keep the user updated on progress.

You’ll have the following Skills/Experience:

• Higher National Certificate/Diploma or equivalent or relevant experience.
• Experience in working in customer facing IT service delivery environment, desired 2nd line IT support experience.
• Experience in the use of Service Desk systems and call distribution systems.
• Good working knowledge of Microsoft products including Microsoft Office Suite.
• Working knowledge of Local Area Networks / Wide Area Networks and Server Support.
• Ability to undertake shift working including out-off hours, weekend and Public Holidays, ability to work on-call and desired but not required Driving Licence/Car Owner.

This role may require you to show evidence Diploma or ECDL or at least 2 years relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week.
• Essential support when you need it- 24/7 365 days- call us anytime.
• Multi locational- work across neighboring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone.
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements.
• Training and development opportunities- Keep up with the essentials and more.
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

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